Hi,
We have a requirement where CA Spectrum should directly create Incident Tickets
in BMC Remedy. Client team does not want CA Spectrum to be integrated with BPPM
and then BPPM to integrate with BMC Remedy for Ticket creation.
Please let us know if any body have come across this type of requ
well... I don't know CA Spectrum and your requirement description is way too
high level (e.g. what versions...?)
but anyway... google answer:
http://www.ca.com/~/media/Files/Add-OnServicesComponents/CS1921_int_ca_spectrum_gatewaybmc_remedy_SD_1211.pdf
https://communities.ca.com/thread/241692577
I tried that and it didn’t work either, although it may have resulted in a
different error. I will have to double check, because I may not have tried
passing the authentication there but not passing it on the “Login…” button to
see if that works any better.
Thanks,
Shawn Pierson
Remedy Develo
So it turns out I was handling authentication correctly. Instead, my problem
is that it looks like AR System is attempting to send SOAP 1.1 rather than SOAP
1.2, even though the BMC documentation says that it should be able to consume
1.2. However, I am apparently able to authenticate correctl
If I am remembering correctly, there "Report" menu button that appears on the
top of a form when that form is opened up in the Client User Tool had a field
ID.
Anyone remember what that field ID was?
7.6.4 User Tool.
Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
ks
Hi,
The only thing I could think of was the form action fields, but I do not see
the "Report" field in there:
https://docs.bmc.com/docs/display/public/ars201401/Form+action+reserved+fields
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts
Is there a really good way to prevent users from using the User Tool?
We have removed the tool from new laptop builds, images, etc. However, there
are some people who refuse to give up the tool unless we pry it from their cold
dead hands. These people are also downloading and reinstalling the cl
Keith,
Create a shared workflow that fires on window open of your main forms.
Check the $CLIENT_TYPE$ keyword and any time the client type = 3, display a
message saying that they aren't authorized to use that tool anymore, and
then do an 'Exit App' run-process, which will shut down the client...
O
Keith - you can likely use an active link error with a Run If where
$CLIENT_TYPE$ != 9 (OR = some number) You'll have to go find the correct
number that corresponds to the thick client user tool as I do not remember
it off the top of my head, but that should work for you. The 9 I believe
indicates
Another way would be to set the Minimum API Version in the AR System
Administration: Server Information (Configuration tab)
That is assuming you are on a version of the AR System > than 7.6.04
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of C
Possibly, but, one possible down side to that is that you need to ensure
any integration that utilize the API are upgraded to use an API never than
that as well :)
On Wed, Sep 23, 2015 at 3:16 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:
> **
>
> Another way would be to set the Min
I had a CLIENT-TYPE = 3 Link that would pop up a message saying the tool was
going away, no longer supported, etc. but now looking for a way where I could
shut the whole mess down instead as they’re using the tool to get around the
chunking.
We have a 8.1.x system. Certain users have discovered
I've never had to use it, but do you guys think that the
Disable-Client-Operation ar.cfg/conf setting would help?
Disable-Client-Operation: 3
References:
https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+C-D
https://docs.bmc.com/docs/display/public/ars81/List+of+Client+Type
Hmm, that's an interesting option, worth looking into
On Wed, Sep 23, 2015 at 3:46 PM, Thad Esser < thad.es...@gmail.com
[thad.es...@gmail.com] > wrote:
** I've never had to use it, but do you guys think that the
Disable-Client-Operation ar.cfg/conf setting would help?
Disable-Client-Operation
Could I suggest an HR solution? If they're misusing company resources, a
little chat from the right person might just put a stop to it.
Rick
On Sep 23, 2015 3:31 PM, "LJ LongWing" wrote:
> **
>
> Hmm, that's an interesting option, worth looking into
> On Wed, Sep 23, 2015 at 3:46 PM, Thad Esser
I completely forgot that was in there
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Wednesday, September 23, 2015 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Prevent User from using Client Tool
**
I've never had to use it, but do
Good point, IT Security might also be interested in people installing software
that isn’t approved by the company.
-Rick (the other one)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, September 23, 2015 3:33 PM
To: arsli
How about modifying the firewall to not let activity into the ports except
for “blessed ips, or blessed ranges”.
-John
On Wed, Sep 23, 2015 at 1:43 PM, Sinclair, Keith
wrote:
> **
>
> Is there a really good way to prevent users from using the User Tool?
>
>
>
> We have removed the tool from
Kinetic Task will work.
http://www.kineticdata.com/products/task/
-John
On Wed, Sep 23, 2015 at 12:08 AM, Madhu V <
madhu.pesronalandpriv...@gmail.com> wrote:
> Hi,
>
> We have a requirement where CA Spectrum should directly create Incident
> Tickets in BMC Remedy. Client team does not want
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