Re: Template with Web Service Submit

Hi, Yes, you specify the Template Instance ID on the Interface_Create form to utilise an existing Template. _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of "Rüdiger Tams (priv)" Sent: 25

Re: New column to Incident management console

I would confirm first that the field is being populated in the incident and then also make sure you've assigned proper permissions. Sent from my iPhone > On Oct 26, 2015, at 1:34 AM, shashidhar M S wrote: > > Hello Experts, > > There is a requirement to add a

Re: Run process command fails

That inactive conhost may be the reason it can't be deleted, still in use. On October 26, 2015 1:18:06 PM Joel Sender wrote: Both are excellent suggestions. Unfortunately, I confirmed the permissions are ‘everyone has full control’ and I verified the command in a dos

Re: Run process command fails

You may need to include the path in the delete command, just in case. - J 2015-10-26 18:52 GMT+01:00 Joel Sender : > ** > > I’ve got a production server that suddenly started getting errors when > running an external OS command. > > The escalation first executes “del /f

Re: Is there an easy way to move all Change/Incident relationships from one CI to another CI?

Hi Thad, You know how to do it easily – Meta-Update J Cheers Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: October-26-15 08:01 To: arslist@ARSLIST.ORG Subject: Is there an easy way to move all Change/Incident

Re: Run process command fails

Hi, Instead of running a series of commands from an escalation, I would do a single call to a bat-file you create. This will make sure that it is synchronously. If you are running the commands as Run Process, they are forked of from the AR Server, and you never know which command runs first. You

Re: Run process command fails

Sorry for joining late in this, but hey, it's a Windows 2003 server. Of course it will still run nicely as long as no one touches it, even though both BMC and Microsoft will wave the "really really unsupported" flag if you call :-). Start by asking "Clippy" to show you all the non-log files

Re: Verizon Walnut Creek,CA Remedy position

Why wouldn't you have an idea of the rate rage for a skilled BMC resource ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Verizon Walnut Creek,CA Remedy position

Sam, I believe he was looking for what a 'good rate' for a developer in Walnut Creek would be, vs one in New Yorkthe cost of living may be drastically different. http://www.bestplaces.net/cost_of_living/city/california/walnut_creek vs

Re: Verizon Walnut Creek,CA Remedy position

Well, it seems that the client, and perhaps some of the contract agencies don't have a clear idea. Rick On Oct 26, 2015 3:22 PM, "Samuel J Albury III" wrote: > Why wouldn't you have an idea of the rate rage for a skilled BMC resource ? > > >

Re: Is there an easy way to move all Change/Incident relationships from one CI to another CI?

LOL! I thinking of a few possibilities when I saw this post earlier but Ben is right, Meta-Update would make it very easy. Jason On Mon, Oct 26, 2015 at 12:20 PM Ben Chernys < ben.cher...@softwaretoolhouse.com> wrote: > ** > > Hi Thad, > > > > You know how to do it easily – Meta-Update J > > >

Re: Verizon Walnut Creek,CA Remedy position

That's where the "rate rage" comes in. Sent from my iPhone > On Oct 26, 2015, at 18:27, Rick Cook wrote: > > ** > Well, it seems that the client, and perhaps some of the contract agencies > don't have a clear idea. > > Rick > >> On Oct 26, 2015 3:22 PM, "Samuel J

Re: Run process command fails: Resolved (sort of)

First, thank you all for replying! Second, the Windows version is Server 2008 R2 64Bit (my bad - old documentation) The OS team discovered that the server hadn’t received an update in the past 12 months; they are addressing this. The development server, however, has been updated, which

Re: ITSM 9.0 question - can you test this? -- Resolved

I am pretty sure this is going to end up being DB-platform specific. We are on Oracle 11g RAC. I did this advanced search against CFG:Decision Tree Branch: NOT ('Branch ID') LIKE $NULL$ It returns zero results. Apparently you can't do a NOT LIKE NULL on our DB platform and have it

Re: ITSM 9.0 question - can you test this?

Okay so I found the problem - kind of... The workflow that generates that SQL is the first Set Fields of active link CFG:PDB:RefreshBranchTable_100 - here is the set fields matching condition doing a lookup against CFG:Decision Tree Branch: ('Decision Tree ID' = $Decision Tree ID$) AND

Re: Run process command fails

Both are excellent suggestions. Unfortunately, I confirmed the permissions are ‘everyone has full control’ and I verified the command in a dos window. The file is only used when it’s created, as it is then copied into an Attachment Field. All further access is to the copy in the attachment

Re: Run process command fails

I’ll continue to push back to the OS team (makes the most sense to me, but I feel better with ARSlist confirmation of my suspicions) Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Is there an easy way to move all Change/Incident relationships from one CI to another CI?

Hi, Does anyone have ideas on the best way to reassign all related Changes/Incidents/etc from one CI to a different one? We are working on cleaning up our CMDB, and are finding that we have two or more CIs that really represent the same thing. The goal is to consolidate the CIs into one record

ITSM 9.0 question - can you test this?

Hello listers - We've run into an interesting issue. In IM 9.0 we can select New Incident, then fill out a caller's information. The we select the decision tree link/button and it opens the trees. Then when we select one it should open the branch window. It opens an empty window. In ITSM

Run process command fails

I’ve got a production server that suddenly started getting errors when running an external OS command. The escalation first executes “del /f filename.pdf” and then runs the command to (re-)create filename.pdf. The second command will fail if the file already exists, hence the need for the

Re: Run process command fails

I'd also check to see if there has been any recent security patches put on the server. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ

Re: Run process command fails

Joel, There are two reasons I can think of that world cause the delete too fail 1. The user performing the command doesn't have access to singe past of the effort 2. The file in question I'd in use and cannot be deleted So, to eliminate 2, can you delete the file manually? Too eliminate 1,