Thanks. I will try getting dev studio v9 and test again.
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Thanks I will update the server information.
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Yes. I have enabled that option and it does open Default admin view now but I
sill have issues. Can't update email server password. It allows only a single
character to be entered.
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Yes. I checked the workflows. There is no AL that changes the view. I believe
OOTB, remedy looks for a web view of the form on mid-tier. I have enabled
'Display Standard views' option on mid tier config and that worked. Though it
displays default admin view now but I still have issues. Can't upd
Hi there,
There is third part macro product that offers macros for mid tier. Please let
me know if you want to try it.
Thomas
> On 10 Dec 2015, at 19:46, Grooms, Frederick W
> wrote:
>
> Mid-Tier doesn't have macros. Users do Saved Searches on the Mid-Tier
>
> -Original Message-
>
To answer your last question, this form stores all the user's saved searches.
Chris Jones, Director
Aramea Ltd
www.aramea.co
SUBSCRIBE arslist Anonymous wrote
>Hello,
>
>We upgraded remedy and copied all the data from version 7.6 to 9.0.01. Form
>'AR System Searches Preferences' h
yea...I suppose you could do thatthe information in that form is coming
from a plugin, that uses the api to provide the table contents...so, you
should be able to use the same source as the table and provide the proper
queries to do what you needthat might be an option.
On Wed, Dec 9, 2015
When you say you copied all the data, how did you copy the data from 7.6 to
9? Did you copy the tables in the DB, or use some kind of export/import
process?
The answer to your question, is yes you have to update the server reference
in the data you copied.
On Wed, Dec 9, 2015 at 1:33 PM, SUBSC
Hi,
What exactly do you want to do?
The user-log stores all licensing activity, but you need to parse the log in
some way. ADV: for example with RRR|License
There is also the Server Information License Tracking functionality that
stores a more manageable amount of data in the AR System Historica
In your Mid-Tier Config you can set to "Prefer standard/windows views" (on the
General settings).
That should make the same view you see in the User Tool the default on Mid-Tier
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On B
Mid-Tier doesn't have macros. Users do Saved Searches on the Mid-Tier
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous
Sent: Wednesday, December 09, 2015 3:50 PM
To: arslist@ARSLIST.ORG
Subject:
Hi,
You should always use the same version of DevStudio as that of the AR Server.
Sometimes you can use a newer DevStudio version than the AR Server.
As there is a significant platform change between the 8.x and 9.x AR Server, I
would be extra careful.
Best Regards - Misi, RRR AB, http:
This holds the saved searches a user has performed so Yes you need the server
name to be correct.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous
Sent: Wednesday, December 09, 2015 3:33 PM
To: a
Did you check for active links firing on window open for that form? I remember
way back in maybe version 5 that I wrote active links to test the client type
and if web then it would switch to a different view (since Standard views
didn't render properly in a browser back then). You may want to u
I am not sure of any customizations. We upgraded from 7.6 to 9 and there are 2
views in both the versions.
#1 Label - Default Admin View
Name - Default Admin View
View Type - Standard
#2 Label - Default Admin View
Name - Web View
View Type - Web - Alternate
On user tool, it
Can't I get the user information from 'Manage User Licenses' form like current
logged on users and type of license?
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Hello Anonymous,
The problem is that the native Remedy workflow doesn't have access to the
API, and you need access to the API to be able to determine who is
currently logged on, and do that sort of license monitoring. Because of
this...you can't replace it with Remedy workflow. You could replace
Take a look at the form AR System Administration: Manage User Licenses. It
may give you the information your requesting.
--
J
2015-12-09 18:06 GMT+01:00 SUBSCRIBE arslist Anonymous <
remedyiss...@gmail.com>:
> Hello,
>
> We are using a free License monitoring utility 'LicMon'. It uses perl
> scr
Hello!
Web view of 'AR System Email Mailbox Configuration' shows a blank screen with
2-3 buttons. I tried to open this form on remedy 9 mid tier but it doesn't work
the way it works on user tool. I enabled 'Open Default forms' on mid tier
config settings so that all the forms open in default vi
Might be your cache acting up since you imply it works on the user tool -
flush the mid tier cache and check.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous
Sent: Wednesday, December 09, 2
Hi,
Have you made any customization to this form? Do you have multiple views on
this form? What is the view name shown in the browser URL when you access this
form? It should be "Default Admin View" Have you tried any other browsers /
clearing your midtier and browser cache? Does that solve the
I flushed mid-tier cache but since there are 2 views in this form, on remedy
web it opens web view and on user tool, it opens Default admin view.
Do we have a web view of this form OOTB with just 2-3 buttons?
Attached is the screen shot of this view.
Thanks!
Hello,
I can't open filters in developer studio v7.6. I am getting error 'Unable to
retrieve filters. The SQL database operation failed'. Attached is the
screenshot.
The error occurs when I connect to remedy 9 server but works fine with 7.6. Do
I need to upgrade developer studio? If yes, to wha
Hello,
How to run macros on remedy 9 mid tier?
Thanks!
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Hello,
We upgraded remedy and copied all the data from version 7.6 to 9.0.01. Form 'AR
System Searches Preferences' have a server name field that still points to 7.6.
Do I need to update all the records in this form to point to v9.0.1? What is
the use of this form?
Thanks!
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