Never mind. I found it.
For those of you who are wondering -
On the EA tab in the Server Information Configuration form, you'll see a box
called "Need To Sync". If this is set to 0, Remedy won't periodically make AD
checks.
From: Sinclair, Keith
Sent: Wednesday, March 16, 2016 8:58 AM
To: arsl
Have you tried looking at the code? I know it's a long shot but we had a web
service that timed out. It turned out that there was a character limitation of
240 and the sender had it programmed so the user could only enter 240 to send.
They must have been sending an extra character because I c
Hi Doug,
Thanks for your response. I am well aware of when the API version changes - I
make a single binary in various API releases though I only tend to have
customers on a single release of the API - generally the most current. I only
recently dropped pre 7 releases from the build.
I
All 3 servers are running from the same database (ie. same codebase).
The two solaris servers are (supposedly) identical hardware and builds
(Solaris, Java, etc.). The Red Hat box is totally different in almost
every possible way (processors, memory, probably java version). And it is
only on one
Hello Fred,
I was interested in your comment where you said you can launch a chat window
with Skype/Lync using SIP://emailaddress. However, when I reached out to my
exchange team that supports our Skype/Lync platform, they weren't aware of this
capability and aren't sure how it can be done. C
Hi
Has anyone integrated Skype with BMC Remedy at all? We are looking into
options in which a chat conversation could be started for a call and the
chat log is added as a work info to a ticket when the chat is finished.
I am busy investigating options however wanted to know if anyone else has
don
Hi Daniel,
The mid-tier part is explained in the doc wiki at this url:
https://docs.bmc.com/docs/display/public/ars201401/Integrating+the+mid+tier+into+an+SSO+environment
To sum it up, it's kinda like this:
-> copy your authenticator jar file (and libs if needed) in "/WEB-INF/lib/"
from the mid
The users (and developers) don't have any option other than IE - but this is a
good idea. I'll see if we can get FF or Chrome for testing.
I think one part of the issue is that something is timing the users out before
they get to the mid-tier timeout (set at 90 minutes). This means they get
Hi,
It would be interesting to know more about what the escalation is actually
doing. Number of records, what is the action, etc.
I have a handy tool to compare config files that you can download here:
https://rrr.se/cgi/tools/main?tool=rrrConfDiff
Best Regards - Misi, RRR AB, http://www
Well folks,
I'm afraid it just got a lot worse!!!
9.1.0 identifies itself as 9.0.0 but has a different set of AR_SERVER_INFO
values:
>From 9.0.0
#define AR_CURRENT_API_VERSION 21 /* current api version */
#define AR_MAX_SERVER_INFO_USED 426 /* set "highest" server info */
Hello Folks,
I was wondering if anyone had integrated Openfire 3.8.1 or 4.0.1 with ARS 9.0
(no ITSM).
I have been following the documentation
https://docs.bmc.com/docs/display/public/ars81/Installing+and+configuring+the+Openfire+chat+server
and
https://docs.bmc.com/docs/display/public/ars81/Config
We are trying to create our own custom Java authentication provider. I found a
Java authenticator sample, but there is no documentation or guideline on where
to put those compiled jar files or the properties files. If someone has any
documentation on the custom Java, it would be greatly apprecia
Hi Mark,
Clearly. (#define is a c statement).
The call with value AR_SERVER_INFO_VERSION gives you the server version - at
least that value was not renumbered J
Meta-Update can connect to multiple servers of different versions using a
single version of the API (as it will be one single
Hi Dave,
>From what you describe it does sound like your escalation is stuck in some
kind of infinite loop. You should put filter logging on the server that is
hosting your escalation. You may find that your filters being triggered by
the escalation are never completing and perhaps timing out prio
Thomas,
The escalations poll for a value on a form, when found they trigger a
series of escalations that scan impacted areas against a change, look up
the customers/contacts and builds a list for then generating an email to
each individual customer with a list of the impacted areas.
As we had 3 s
Did you guys cover versions of Lync? There are some bugs depending on the
version of Lync you are using.
Sent via the Samsung Galaxy S® 6 edge, an AT&T 4G LTE smartphone
Original message
From: "Grooms, Frederick W"
Date: 3/17/2016 12:46 PM (GMT-05:00)
To: arslist@ARSLIST.ORG
Starting a chat is simple… Skype (was Lync) set itself up for the SIP
protocol so all you have to do is to open a browser window to SIP://emailaddress
I don’t know about logging the chat session
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Hi All,
Has anyone done an integration with LieberSoft's Enterprise Password Recovery
Management (EPRM) and ITSM 7.6.04? We're only doing a simple integration where
EPRM queries an Incident Number to validate one exists. Set up the ITSM account
and from the EPRM Console can authenticate with IT
Hi Brad,
If the service desk people are using outlook and skype then once the skype or
lync conversation ends,it stores it in conversation history that can be sent
to itsm mailbox with whatever rule you have written in RBE:Rule to update the
work info. I am not sure if we can write such automa
Dave,
it would be interesting to know what do those escalations do and what happens
next.
For instance, do they push or set fields?
How many records to they hit? (Turn on SQL Log and run that SQL manually to
find out.)
What type of form Regular or Join do they work on? Which workflow gets
t
And if you are looking for the AR.CONF (ar.CFG for Windows) value it is
External-Authentication-Sync-Timeout
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Wednesday, March 16, 2016 9:05 AM
To: arslist@ARSLIST.ORG
Subject: R
I think its AR system Administration Console > General > Server info >
EA Tab > Need to Sync. Set this to 0
--
Danny Kellett
dkell...@javasystemsolutions.com
On Wed, Mar 16, 2016, at 01:57 PM, Sinclair, Keith wrote:
> **
>
> If I recall correctly, there is a way to tell Remedy to no
Hi,
It seems to me that it would be better to change/patch 9.1 if the problems
started there. There is a lot of legacy from all previous versions that it
might be harder to fix than just having BMC change their most recent code.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
Misi,
I don't know about the original issue that Ben pointed out - the renumbering of
some values. What I tried to say is that the AR_CURRENT_API_VERSION defined in
the ar.h tells you the API version that a client built using that set of API
files will use - it shouldn't be used to determine t
Hi Expert,
While navigating in report console to Knowledge -> Open Knowledge -> Article
Usagewe are getting below error:-
Multiple exceptions occurred. Caused by: ERROR (361): An unqualified search was
issued and the server has been configured to disallow unqualified searches.
We ar
Do you have Skype/Lync application? Try opening a browser and put in the URL
the SIP:emailaddress (No Slashes, that was a typo in my earlier response)
Sip (being a protocol like FTP) have MIME associations for them, so the
standard browser will associate the SIP to call the Lync (or Skype)
Hi Rod,
Filter logging against the relevant thread just shows processing stopping.
No errors, it just hangs.
I am considering a change in server configuration - moving the escalations
processing from the "user" primary to the integration server. Users (aside
from me and the other developers) nev
Same version of Java ?
Just wondering
Sent from my iPhone
> On Mar 16, 2016, at 2:18 PM, Misi Mladoniczky wrote:
>
> Hi,
>
> It would be interesting to know more about what the escalation is actually
> doing. Number of records, what is the action, etc.
>
> I have a handy tool to compare con
Hi,
The numbering sees very important to me.
In 7.6 and 8.0 AR_SERVER_INFO_API_MONITORING_UPDATE_INTERVAL did not exist,
but here are the numbers in the other versions.
api764sp5/ar.h:#define AR_CURRENT_API_VERSION 18
api800/ar.h: #define AR_CURRENT_API_VERSION 19
api812sp1/ar.h:#define AR_CUR
Hi Misi,
Not true re keeping the c API up-to-date. BMC still delivers many binaries
with the c API (in both 32 and 64 bits) in the 9.1.0 installation. And the
point is beyond BMC anyhow. They publish it and it should work. It should
also allow a higher API to communicate with lower servers.
Yeah,
That is what I'm looking for , Didn't know there is a such process command.
Thank Jim.
On Fri, Mar 18, 2016 at 11:38 AM, Jim Bruce wrote:
> If you have both values (before and after change), maybe you could use
> PERFORM-ACTION-MAP-GROUPIDS-TO-NAMES process.
>
> If field GroupListBefore c
If I recall correctly, there is a way to tell Remedy to not make periodic AD
checks every so often with a user's account that signed into Remedy using AREA
LDAP but for the life of me, I cannot remember how or where it's done.
Anyone know where the setting is at?
Keith Sinclair
Remedy Developme
Hi Mark,
Do you really think that the server will map 379 to 380 depending on the
client API version? The API version in ar.h seems to be the same in the sample
Ben gave us.
To me it seems unsettling that the C-API is not updated in the same way as the
Java-API. But I guess this was bound to happ
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