Re: Email performance/SMTP relays

2016-04-26 Thread Dave Barber
Jason, thats a thought - I'll amend the polling interval on both of them - longer interval on the internal emails (timing isn't quite so important), shorter polling interval on the external mailbox. Worth a try, then I'll look into the email properties as suggested by LJ. Ta. On 26 April 2016 at

Internal Usage articles getting visible in the SRM Console for END USERS

2016-04-26 Thread babajan baig
Hi Team, We have an article for which Internal Usage is Set to YES, that article is getting visible in SRM Entry console for END USERS/SRM USERS which is not expected. Kindly suggest how the issue can be fixed! Regards, -Babajan. _

Re: [EXTERNAL] OT: I lost my father last evening..

2016-04-26 Thread Sanford, Claire
Oh Dear! I am so sorry for your loss. Remember the good times and take time to enjoy the memories! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, April 22, 2016 11:55 AM To: arslist@ARSLIST.ORG Subject: [EXTERNA

Re: EXTERNAL: Re: I lost my father last evening..

2016-04-26 Thread Reiser, John J
"won't you come on in?" Beautiful song from a classic singer. Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be il

Re: I lost my father last evening..

2016-04-26 Thread Joe D'Souza
Stan, John, Michelle, Rohan, Vaibhav, Ramy, Jase, Brian, Danny, Rick, Terri, Timothy, Rob, Sandra, Pascale, Frederick and many others who have written to me offline – I hope I have not missed any of you.. Thank you all for your kind wishes and condolences.. I have tried to find peace with his p

ITSM : Assignment Configuration

2016-04-26 Thread Sweety
Hi Experts, I ran across a small doubt which you may find it stupid but I need a clarification on that. In Assignment Configuration form we have a field called Event which we use to define for which activity that assignment rule needs to be triggered. But will it also work if I select irrelev

Re: Email performance/SMTP relays

2016-04-26 Thread Jason Miller
I also wonder if some timeout or number of message threshold is being hit by the first mailbox and not leaving much processing room for the second mailbox? By the time the first mailbox finishes sending there is little or no threshold left for the second mailbox. If you know when a blast to mailbox

Re: Email performance/SMTP relays

2016-04-26 Thread LJ LongWing
there are many settings you can set in the properties file to determine how many are sent per connection with the server, etcso, you may need to tweak some of those outgoing settings. On Tue, Apr 26, 2016 at 9:00 AM, Dave Barber wrote: > ** > I should have clarified - the discrepancy we're s

Remedy SSO

2016-04-26 Thread Smerz, Christian
How many of you have successfully configured Remedy SSO. We're struggling to get this working against LDAP. We keep seeing the following message while logging in "Forbidden request! Goto url is wrong". Any ideas on what we might be missing? ARS/ITSM 9.1 Windows Christian Smerz | Web and Tech

Re: Email performance/SMTP relays

2016-04-26 Thread Dave Barber
I should have clarified - the discrepancy we're seeing is between the create time and the time sent on the email messages form. I have monitoring in place that counts the number of unsent messages and sends me an email (via the reliable gateway/mailbox) when there are more than a few hundred unsen

Re: Email performance/SMTP relays

2016-04-26 Thread Shellman, David
LJ, I agree. Looking at the email headers will show where the delays occur. Over the years I have seen delays within the email system. I have also observed where the delay is handing off to the email server. Reading the email heads was helpful in figuring it out. I also build a small two f

Re: Email performance/SMTP relays

2016-04-26 Thread LJ LongWing
Dave, The most important thing to figure out is where the delay isdo the emails sit in your 'outbox' for up to 12 hours, or do they leave your mail form in the normal timelines, and then simply take up to 12 hours to be delivered? I have found in this type of situation that the delay is typica

Email performance/SMTP relays

2016-04-26 Thread Dave Barber
All, Experiencing performance problems on mail sending; some background ... Server is running ITSM 7.6 Change management on a 7.5 Solaris server, Oracle at the back end. General application performance is fine. The server is making use of 2 outgoing mailboxes. Mailbox 1 - used for system notif