Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

That is a very good explanation of the relationship between SLA's and its related child targets OLA's and UPC's. >From an implementation perspective if you choose to use SLM, consider OLA's and UPC'sto be subset of SLA's for every task that needs to be performed to protect the main SLA. So if

Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

Hi, Normally the following applies: SLA - Agreement with the Customer for a defined Target with penalties/rewards for late/on time delivery. OLA - Agreement between delivery teams that are fulfilling the request e.g. Support Groups such as L1, L2, L3, etc. [this should be a product of the

Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

Hi John, As child service comes under scope of OLA ,for the same incident ticket ola gets attached as per ola defined terms n conditions but the sla will get detached as it's no longer valid. So the incident can have sla as well as ola attached to same incident but anyone in active state.

Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

Looking at a pure ITIL approach. Process Started Incident - Email not working; Email SLA/OLA attached Incident sent to next tier, where they determined it is a network issue. At this step a Problem ticket would be opened, the Incident would be related, and any SLA/OLA for the Problem ticket

Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

See my comments in RED -Original Message- From: John Johnson To: arslist Sent: Fri, Jun 17, 2016 1:30 pm Subject: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy ** The more I work on trying to

Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

The more I work on trying to provide best practices to a customer on SLM, the more I feel like I'm just not there in being able to fully explain the concepts and correctly guide them on how to configure the SLAs and OLAs. There are two parts to my issue with SLM: the first part is with the

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

Also please let me know how to access "FT_Pending" table so as to configure BPPM alert on it:- 1. Developer Studio? 2. Mid Tier? 3. Database.? etc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

Still waiting for the response on last mail queries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

Thank you :) May Bakken Director Global Technical Programs Service Support, R Direct    +1 408.571.7248 Mobile    +1 408.204.6578 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Friday, June

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

Thanks for your kind response. As the FTS issue is frequent one that's why we are trying to implement the monitoring alert for the FT_Pending table. Please could you suggest for the threshold that need to be defined for the alert & also the approach so that it can be taken ahead. Also we are