Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

Hi Experts, Please could you provide details for the below scenario:- Using Spoon we need to retrieve the attachments from the corresponding CRQs in ITSM 9.1. Early response will be highly appreciated. Regards, AA -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList ma

Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

If anyone can help it out having done it earlier.. much appreciated?? -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

Hi Experts, Please could you provide your valuable input on the query? Cheers, AA -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

Hi Experts, How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)? We are ITSM 8.1 & trying to fetch the attachments for some Change requests. Early response will be highly appreciated. Cheers, AA -- Sent from: http://ars-action-request-system.1.n7.nabble.com/

How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)?

Hi Experts, How to Retrieve the Attachments from WorkInfo of CRQ using Atrium Integrator (Spoon)? We are ITSM 8.1 & trying to fetch the attachments for some Change requests. Early response will be highly appreciated. Cheers, AA -- Sent from: http://ars-action-request-system.1.n7.nabble.com/

Re: Issue with the Incident Management Console table data for the Assigned To All My Groups?

Hi Satya,Please could you provide detail for your below input:-"Click on More Filters all the way to the right of the Search String. When we had this issue we had fields saved in here which was causing the issue. This needs to be fixed on each person's profile, if this is your issue."Early respon

Re: Issue with the Incident Management Console table data for the Assigned To All My Groups?

Hi Satya, Thanks for your kind response. Please could you elaborate more on it. Cheers, AA. -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Issue with the Incident Management Console table data for the Assigned To All My Groups?

Hi Experts, We are getting count mismatch on the Incident Management Console for the Number of Incidents under "Assigned To All My Groups":- Role -Assignee - Count is 100Owner - Count is 150All - Count 100 So i believe ALL count should be atleast equal to 150...??We are in ITSM 8.1.02Also no

Re: How calculate the Aging of an Incident & show it in overview console?

Thanks a ton for your superb response. Also regarding the DATEDIFF() - > please could you let me know that are you calculating it for the difference between Submit Date & current date?? -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist

Re: How calculate the Aging of an Incident & show it in overview console?

Thanks a ton Jason. Also i will try to impalement it & will keep you posted on it. One query - Also after adding the custom column in "U__HPD_Help_Desk" is it mandatory to add the dummy columns to every other view used in the Overview UNION view. After that we need to simply add the new colu

Re: How calculate the Aging of an Incident & show it in overview console?

Thanks a ton Jason for your superb response. I am trying to summarize it in detail:- You created a new DB view & added the custom field for the aging calculation in it. After that how to retrieve it in overview console table?? Also even after adding the custom field in the overview console tabl

Re: How calculate the Aging of an Incident & show it in overview console?

Thanks a lot Jason for your super detail response. i believe you are talking about DB view & created a custom view -"'U__HPD_Help_Desk' DB view" which is accommodating the "zDATEDIFF" with the aging calculation. So after that you want that custom - "zDATEDIFF" to be extended on to the overvi

Re: How calculate the Aging of an Incident & show it in overview console?

Thanks LJ for your response. Please could you elaborate more on the same as you have already achieved it earlier. Early response will be highly appreciated. -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/

Re: How calculate the Aging of an Incident & show it in overview console?

Hi JD, Thanks for your kind response. The requirement is just to show the older/aged incidents on top of the overview console table for the support staff attention only to proactively manage the SLA. I can create a custom field in hpd:help desk which will calculate the DATEDIFF for the submit da

Re: How calculate the Aging of an Incident & show it in overview console?

Hi JD, Thanks for your kind response. The requirement is just to show the older/aged incidents on top of the overview console table for the support staff attention only to proactively manage the SLA. I can create a custom field in hpd:help desk which will calculate the DATEDIFF for the submit da

Re: How calculate the Aging of an Incident & show it in overview console?

Thanks for your kind response. As the requirement is to show the Incident Aging in overview console table only so i doubt DB View will not suffice it. Also please could you elaborate it more as what will be the trigger point(Execute on condition) for the Custom field calculation on the DB view.

Re: How calculate the Aging of an Incident & show it in overview console?

Yes it should be. -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: How calculate the Aging of an Incident & show it in overview console?

yes it should be updated on overview table refresh whenever support staff logged in. -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

How calculate the Aging of an Incident & show it in overview console?

Hi Experts, We are having a requirement to shown the Aging of an Incident in the overview console. I am able to add the custom field in overview console but my issue is stated below:- I am trying to use the DATEDIFF function to calculate the Aging of an incident on the basis of (Submit Date of

How to assign an Incident based on the support staff shift/availability?

Hi Experts, We are having a requirement to assign the Incidents to the support staff under below scenario:- 1. Only to the support staff who is available currently. 2. The support staff from the current shift only. Early response will be highly appreciated. Cheers, AA. -- Sent