Thanks a ton Jason for your superb response. I am trying to summarize it in detail:-
You created a new DB view & added the custom field for the aging calculation in it. After that how to retrieve it in overview console table?? Also even after adding the custom field in the overview console table , how are we going to retrieve the real time aging calculation for each incident in the overview console table...?? Early response will be highly appreciated. Cheers, AA -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
