Re: Problem with generation of RequestID

** Hi, The request id shows "InProgress" if any error is encountered while creating corresponding HD/CM ticket. To see what went wrong open the "Service Request" form. There it will show the error that occurred while creating the ticket. Resolve the error and retry - the ticket should be

Re: ITSM 7.0 Overview Console - Plug-in Error

] On Behalf Of Anjali Gosain Sent: Thursday, July 27, 2006 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0 Overview Console - Plug-in Error ** Hi , We got the same error. We have not been able to resolve this issue but here's a workaround that can be used - Create a new private

Re: How do I REinstall an ITSM application .... UNINSTALL ??

As far as I know, there is no uninstaller for un-installing ITSM Application. You ll have to manually un-install it. these are the steps to be performed: - Identify all the forms, groups, menus used exclusively by SLA Module and delete them from server. (you ll have to take care not to

Re: ITSM 7.0 Overview Console - Plug-in Error

Hi Tamas, I m sorry.. I cant help u much in that. I faced no such problem while modifying. Maybe its a permission issue?? Is anyone else facing the same problem?? Regards, Anjali Gerber Tamás wrote: Create a new private queue in admin tool (Server Information - Server Ports and Queue) and

Re: ITSM 7.0 Overview Console - Plug-in Error

** Hi , We got the same error. We have not been able to resolve this issue but here's a workaround that can be used - Create a new private queue in admin tool (Server Information - Server Ports and Queue) and note its RPC Program Number. Open the form 'CAI Plugin Registry' and look for the