AUTO: Barb Wagner/Minneapolis/IBM is out of the office 2/4 - 2/11 (returning 02/12/2013)

I am out of the office until 02/12/2013. I will be out of the office on vacation with no access to voice or email from 2/4 - 2/11 if this matter is urgent please contact the following: Remedy Issues - Kevin Bond (krb...@us.ibm.com) IMPACT Issues - Rodney Walker (rmwal...@us.ibm.com) All other

ITSM - Many operating Companies vs one operating Company

others ... it doesn't make any difference So... just looking for hindsight - does anyone have opinions on if one way is better than another Environment is single tenant and no plans to change that Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ib

Re: OOB changes

Hi Danny - What a clever idea! In all my years of working with patches ... and trying to figure out the differences have never thought of that - VERY CLEVER Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com

Re: Location Table Names

Hi Shane the location information (not department) is stored in the tables that begin with the prefix SIT Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com

Re: Custom application upgrade ARS 4.3 to 7.5 on AIX

One workflow area that .. might not work anymore ... in one of the older versions you could execute Macros via workflow - that was removed ... in one version or another (maybe this is REALLY old like v3) Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar

Re: SRM

with with v2.0 product I would definately recommend using the v7.6 product since there are alot of improvements ... but time will tell since we are just doing our initial rounds of testing on the upgraded system in our test environment Barb Wagner Remedy Architect IBM Global Services (612) 397-29

Re: Service

Hi Mark I think this is discussed in the BMC Atrium documentation - it was covered as part of the Atrium 7.5 What's New course ... so I think that is where you could probably find more info regarding this Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-195

Re: Duplicate notifications on helpdesk modify

Assuming the "OR" should be "AND" in your qualification? Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com "Lamy, Thomas" Sent by: "Action Request System discussion list(ARSList)" 11/18/2009 01:40

Re: Error - Reached maximum number of database entries...

file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum Sent by: "Action Request System discussion list(ARSList)" 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of d

Re: Permissions question...

Hi Richard Might be too obvious - but do you have a fixed license on production? Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com copits.rich...@bwc.state.oh.us Sent by: "Action Request System discussion list(ARSList)" 07/29/2009 02:14 PM Please respond

Re: ITSM 7 Patch 009

much mail cleanup and removed a few things in error Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com "Pierson, Shawn" Sent by: "Action Request System discussion list(ARSList)" 12/11/2008 10:12 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG

ITSM 7 Patch 009

Hi All A while ago there was a discussing regarding the ITSM 7 Patch 009 regarding some unusual menu/permission issues (something regarding the cache on the system) - could someone send me the email thread on that? Barb Wagner IBM Global Services 218-828-4135 [EMAIL PROTECTED

Re: ARERR 1658 Error generating Crystal report

from the same workstation) Barb Wagner IBM Global Services 218-828-4135 [EMAIL PROTECTED] Jorge Polo <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 11/10/2008 03:50 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject

Re: Permissions question.....

BMC also has a handy tool that calculates the permissions for you based on the type of work your users will need to do ... maybe someone on the list knows where it is available for download? (I don't remember where I got it at... maybe a training class?) Barb Wagner IBM Global Services 21

Consuming Web Service - How to pass user ID and Password?

6.3 (custom application) thanks for any suggestions ... of course samples are always appreciated!! Barb Wagner ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Webservices and 9093 errors

Thanks Clint - I would be very interested (and assume a few other folks on the list would be too) to hear how this effort goes and if it really does resolve the 9093 errors. I guess for now - we'll proceed with using restricted read and a few work arounds Barb W

Re: Webservices and 9093 errors

u? Maybe you can let us know if patch 19 actually solves your issue? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 12/21/06, Barb Wagner <[EMAIL PROTECT

Webservices and 9093 errors

some ideas/suggestions of where we can look to resolve our issue ... also any thoughts on if it's not a Remedy Issue what might be the culprit System Info: Remedy v6.3 patch 15 (a little behind on the patches) Thanks in advance for any info! B

Remedy V7 - Character Sets

Anyone had any experience with this? Thank you for any info you may have Barb Wagner __20060125___This posting was submitted with HTML in it___