rom: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chapin, John
Sent: Tuesday, July 14, 2009 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Read-only Remedy
**
Howdy, listerz.
We have Remedy 6 on Windows 2003.
Is there any clever way to prevent users fro
Howdy, listerz.
We have Remedy 6 on Windows 2003.
Is there any clever way to prevent users from creating NEW tickets, but
allow them to annotate & resolve their EXISTING tickets...?
thanks --
---
The information con
I doubt that the decision was more complicated than comparing cost of
event with projected attendance. The cost of the event probably has not
changed significantly, but the projected attendance must be way, way
down. Lots of companies have travel restrictions because of the
horrible condition of
"Pros and Cons of ARS development"
Being relatively new to ARS development, my "fresh eyes" definitely
agree what I think you're saying: debugging workflow is very awkward.
For a tool that calls itself a development platform, this is not a minor
drag but a gaping hole. And I too have stared in di
Howdy Listers --
Does anyone know of a commercial product which allows the creation of
Remedy tickets from the Parlano MindAlign chat product...?Any
version, any platform.
I suspect that it is possible to build a custom solution, but I'm
looking first for a canned solution. I'll also ask our
d down to just that one group using
dynamic groups.
You could of course use them to limit viewing in any number of ways.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list
In ARS v7.1, is there any way to limit who can view an Incident or
Problem, according to it's Operational Categorization...?
In other words, if an Incident has an Op Cat where tier 1 is "Audit",
we'd like only certain users to be able to actually read or modify that
ticket.
We've thought about
Using the ARSperl module be another option... but I'm not certain of
it's use with ARS v7.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey
Sent: Wednesday, April 23, 2008 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Howdy, listerz... we're having the darndest time trying to
build a new Remedy environment. We'd like to be able to run Remedy on
Linux or Solaris servers, but we're currently running Windows with a
MS-SQL database.
Here's what I've learned do I have this right...? (This
i
Sometimes we get HelpDesk users complaining that they can see tickets
assigned to an other group, a group to which they themselves do not
belong.
Upon investigation, we see that the user might belong to a group name
like "Long Group Name", but they're seeing a ticket that is assigned to
a group na
10 matches
Mail list logo
