Re: archiving data

Hi List - anyone know if the 7.0 odbc driver supports joining tables? Thanks Chris Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: New Support Policy?

Hi Listers, I'd be interested to hear of others experiences with the different VARs related to support. TCS (Tata Consulting) gets a lot of mention here due to cost. Anyone had experience with them? Feel free to email me off list if you like. Thanks Christopher Cook Thrivent Financial

Re: SLAs and TR values help. (U)

) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook Sent: Wednesday, March 28, 2007 11:52 AM To: arslist@ARSLIST.ORG Subject: SLAs and TR values help.

SLAs and TR values help.

Hi List - ARS 6.0.1 SLA 5.5 HelpDesk 5.5 This is my first foray into the deep dark secrets of the SLA module, and I'm stumped. the SLA I'm attempting to create is against the HPD:HelpDesk form. I have a request to setup a response time SLA. The SLA starts when a request is assigned to an in

Re: Walking Table Fields

Hi Frank - I run nested AL Guide loops on a 6.0 server to build a file of command line arguments. Set Field 1 to $NULL$ Append 'table 1' value to 'Field 1' Append 'table 2' value to 'Field 1' Append carriage return to 'Field 1' Walks both tables as expected. Chri

ARS outsource

Hi All - I'm looking for vendors who specialize in the ARS platform and Applications, and who can supplement staff on projects, service request, & maintenance work, and who could take on on-going systems administration responsibilities (break/fix & upgrades, possibly configuration). Anybody

Re: 5.x User Client Against 7.x AR Server

I know that using a 5.x user tool against a 6.x server will cause issues with passwords. It seems that when a password field is set it isn't decoded properly, so the next time the user record is saved, the new, unknown password is saved to the record. Not sure if this is replicated in 7.x but I

Staffing Models

Hi All - We're looking to update our staffing model to better support v7.0 and ITIL processes. I'm curious what others are using for their staffing model surrounding the 7.0 ARS platform and ITSM Suite? Thanks. Christopher Cook Applications Analyst

Re: How do I create a "checking out" system

We have this implemented in a custom helpdesk application. The user/ticket id info is pushed to a separate form when an existing record is opened/displayed. On Close/Un-display the entry is cleared. When attempting to open a record in read-write the form holding locking info is queried, if a m

Re: Archiving Data in Remedy

One con of the ARS 6.0 archiving is that once you turn it on, you can't add fields to the form being archived. there's a current bug logged and I've been waiting for a fix for about 2 months. I'd advise against that path. - Chris Jase Brandon <[EMAIL PROTECTED]> Sent by: "Action Request Sy

Re: Problem with Remedy Archiving when adding Views to the form.

.3 and v7.0 docs have drastically changed for this error code. (How strange.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/5/06, Chris Cook <[EMAIL PROTECTE

Re: Problem with Remedy Archiving when adding Views to the form.

IST.ORG cc Subject Re: Problem with Remedy Archiving when adding Views to the form. ** Chris:   This does not look good at this point.   James McKenzie   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook Sent: Tuesday, Sept

Re: Problem with Remedy Archiving when adding Views to the form.

support adding fields directly to the Archive form.)  BUT, the problem I am having is with the Radio Button field.  Try creating one of these dirctly on the archive form and you cannot set the attributes.  They are grayed out.   .ron On 9/5/06, Chris Cook <[EMAIL PROTECTED]> wrote:

Re: Problem with Remedy Archiving when adding Views to the form.

** Ron, What was Remedy's final response to this issue? I was going to implement archiving on some forms over the next couple weeks... I tested with a generic form and got the following errors: Field : Character Field:         VUI does not exist for the specified form : 536879784 (ARERR 388).

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_ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Cook Sent: Friday, August 25, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: ** Hi List - I'm consolidating 2 ARS servers to 1. Server 1 - ARS 5.1.2 + Custom applications Server 2

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ould suggest migrating over the user base and consolidating it too at or about the same time.   James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Cook Sent: Friday, August 25, 2006 11

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** Hi List - I'm consolidating 2 ARS servers to 1. Server 1 - ARS 5.1.2 + Custom applications Server 2 - ARS 6.0 + ITSM applications. 'Server 1' apps will be migrated to 'Server 2' and 'Server 1' decommissioned. Due to hundreds of Crystal reports that run against 'Server 1', The DNS 'Server

Re: delete user - need help??????

** Hi Michael, We have a similar import for user data here. Are you looking to purge the users that are in the file or users that are no longer in the file? - Chris Michael LoSapio <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/23/2006 02:47 PM Ple

Re: Statistical help needed

** Here's a set of good statistical calculators: http://www.math.uiowa.edu/~rlenth/Power/ - Chris __20060125___This posting was submitted with HTML in it___

Remedy and newScale integration

Hello - I'm looking for companies who have integrated newScale RequestCenter with Remedy ITSM. Trying to gather information on experiences, issues, ease of use/maintainability. General brain-picking. Thanks - Chris _