ARERR 9201 - Session is invalid or has timed out

Good morning all, We have recently run into a TON of ARERR 9201 errors in our load balanced environment. We were using MT 7.6.04 SP4 but just upgraded to MT 8.1.01 SP1 hoping it would resolve these issues. Unfortunately, these errors have not gone away. We have a sticky session enabled for

Re: ARERR 9201 - Session is invalid or has timed out

, have them check their logs and find out if hosts are being swapped to other web nodes, and why. On Tue, Jul 8, 2014 at 11:09 AM, Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com wrote: ** Good morning all, We have recently run into a TON of ARERR 9201 errors in our

Re: Application Tab Won't Fly back In

SP4 acts the same way for us too. Thank you, Heather Hutcheson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, April 24, 2014 6:13 AM To: arslist@ARSLIST.ORG Subject: Application Tab

Mapping to SRS:RequestDetails

Good afternoon, Can anyone give me a quick rundown on how to map the notes field from the WO or INC to the details/summary in SRS:RequestDetails? Thank you, Heather Hutcheson ___ UNSUBSCRIBE or access ARSlist Archives

Re: Remedy 7.6.04 : Problems with Internet Explorer

We just started having the same problem this week using 7.6.04 SP4. I was given a mid tier hotfix that has seemed to wrap text all my columns and tables. Now everything looks very obscured and it is going to cause some complaints from our end users, unless there is a way to configure the wrap

Remedy 7.6.04 and Exchange 2013

Hello, We are using Remedy 7.6.04 and plan on migrating from Exchange 2007 to Exchange 2013. Has anyone gone through this yet? I understand there are some issues with Exchange 2010 and incoming emails into Remedy so I am preparing for more incompatibility with 2013. Thank you, Heather

Specific Support Group Permissions for Columns in Consoles

Hello, Is there a way to limit access to columns in a Work Order console so that just specific support groups can view them? Thanks, Heather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the

Re: Configuring Emails

) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Monday, August 05, 2013 1:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Configuring Emails ** Hello, I have a few questions regarding emails. 1. I have gone through the Email Engine guide and have not been able to find out

Configuring Emails

Hello, I have a few questions regarding emails. 1. I have gone through the Email Engine guide and have not been able to find out how to add additional fields to an outgoing email. I would like to add additional fields that are not currently available in the Email Message Body dropdown to the

Searching for a Field ID in Dev Studio

Is there a way to search for a field ID in Dev Studio without checking the field list in the outline of each form? Thank you, Heather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are,

Configuring Work Order Routing/Assignment Based off of people record

Hello, I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which

Re: Configuring Work Order Routing/Assignment Based off of people record

with the appropriate Event type at the top of the form), which seems to fit your needs exactly. Hope that helps, Thad On Tue, Jun 4, 2013 at 11:58 AM, Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com wrote: ** Hello, I feel like this is possible, but I am missing it somewhere

7.6.04 SP4 Needs Attention icon won't disappear

Hello, We are expierencing sporadic instances where the Needs Attention icon will not disappear after the submitter checks their activity log. However, the needs attention notifiation box number count will reset back to zero (located in the submitted requests section to the left). Is there a

ARERR 9093 - User is currently connected from another machine

For the past few weeks we have been receiving an increasing amount of ARERR 9093, User is currently connected from another machine, messages in our organization. After gathering some information and running some tests, we have identified there is not consistency with the action of the users and

Re: ARERR 9093 - User is currently connected from another machine

don't need to do this if you are load balancing your AR app servers in between mid tiers but you DO need it for the users to the web server. On Mon, May 6, 2013 at 1:18 PM, Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com wrote: ** For the past few weeks we have been

Re: Approval Central Write Access Error

, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com wrote: ** Good afternoon, We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue? Your guidance is much appreciated

Approval Central Write Access Error

Good afternoon, We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue? Your guidance is much appreciated. [cid:image001.jpg@01CE3215.96820B10] Thank you, Heather

Re: Approval Central Write Access Error

Subject: Re: Approval Central Write Access Error ** Is this a BMC aplication or a custom application. If it is a customer application you do need a write license. -Original Message- From: Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com To: arslist arslist

Setting Up Alternate Approvers

Good morning, When setting up an alternate approver, will the alternate approver and normal approver receive an email notification? Also, will both the alternate and normal approver receive the specific request in their approval central, or will it only go to the alternate's approval central

Re: Setting Up Alternate Approvers

Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com wrote: ** Good morning, When setting up an alternate approver, will the alternate approver and normal approver receive an email notification? Also, will both the alternate and normal approver receive the specific request