We have a 64 bit sles11sp1 system now running 7.6.0.4 after going
through the upgrade process. It's a custom system with no ITSM.
For midtier we did this:
1) As suggestion, installed apache from source rather than use sles
packages. It's located at /usr/local/apache2
2) Ran the installer for t
We're using ARS 7.x. Is there any way to send an email notification and
force the body to use preformat so you can force things to stay on one
line instead of wrapping?
For example, in the Notify Text you could have:
Status=$Status$
Group=$Assigned To Group$
Summary=$Summary$
So this email would
I was able to get my hands on 7.5 api. 100% java is VERY nice, works
great. Also works on 64bit.
James
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On Wed, 2009-03-25 at 09:51 -0500, Axton wrote:
> ** Yes, a rather painful way to get them out. The new installers pack
> everything in a file that I do not know how to unpack, so an install
> of the server is required to get the api's. I will not be able to
> accomodate this for HPUX or AIX sinc
On Mon, 2009-03-23 at 16:26 +0100, Michiel Beijen wrote:
> ** James,
>
> I saw a reference to 'lib64' in your error message.
>
> Please make sure that you use a 32-bit version of Java - the 7.1 API
> libs contain JNI and are not 100% 'pure' java.
>
> You could also use the 7.5 api libs, which a
+31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
> On Mon, Mar 23, 2009 at 16:45, James Pifer
> wrote:
> I've had no luck getting IBM Netcol Gateway connected to ARS
> 7.1.
> Technically it's not supported, so I'm lookin
ion Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of James Pifer
> Sent: March 23, 2009 4:45 PM
> To: arslist@ARSLIST.ORG
> Subject: Java API/ARS 7.1 question
>
> I've had no luck getting IBM Netcol Gateway connected to ARS 7.1.
> Techn
I've had no luck getting IBM Netcol Gateway connected to ARS 7.1.
Technically it's not supported, so I'm looking at other options. I'm
looking at creating tickets using Java API and then updating back to
Netcool using nco_sql.
ARS 7.1 is running on linux. From another linux machine I'm trying a
v
On Thu, 2009-03-19 at 10:35 -0400, Dip Patel wrote:
> ** We ran into this Issue couple of days back when we switched our
> servers from Portmapped to manual port assignment.
>
> Try the following...
> a) Check if this variable is set in the Gateway config file..
>
> TCP_FLAG =
On Thu, 2009-03-19 at 08:39 -0500, Tony Worthington wrote:
> ** Yes - depending on your shell/os. I remember us having this same
> issue a while back. The env variable resolved our issues.
>
Setting the environment variable does seem to help. At least it tries to
connect on 9901 now. Still does
On Thu, 2009-03-19 at 08:29 -0500, Tony Worthington wrote:
> ** Have you indicated the tcp port on the netcool server via
> environment variables? ARTCPPORT etc...
>
Not in the environment variables, only in the conf. Can you give me more
info on the environment variable? Would it be:
ARTCPPORT=
On Thu, 2009-03-19 at 08:26 -0400, Frank Caruso wrote:
> ** We just went from 6.3 to 7.1 ARS servers and it broke our Netcool
> gateway. If I remember correctly there was an incompatibility between
> the NCG 6.3 and ARS 7.1. Something to do with how NCG 6.3 does
> authentication was not working aga
On Thu, 2009-03-19 at 07:12 -0500, Shyman, Jonathan wrote:
> James,
>
> This is strange. If I read this right you are saying that Remedy User
> Tool can connect from client desktops but the NetCool "client" cannot
> connect to Remedy?
>
> My first question would be this: By "no firewa
On Thu, 2009-03-19 at 12:52 +0100, Conny Martin wrote:
> James,
>
> telnet my.arserver.com 9901
>
> should work. You won't see any output, but the connection get's accepted by
> the arserverd process.
>
> Here's an example. This server listens on TCP-Port 4488
>
> arad...@affhc041:/apps/javap
We just upgraded our server from Win32/ARS 6.x to Linux/ARS 7.1. We also
use Netcool and I'm having trouble getting Netcool's Remedy Gateway to
connect to the new server. Couple questions:
We're running ARS on port 9901. Clients connect fine and I can see in a
netstat -a that it's listening, but n
On Wed, 2009-03-18 at 19:20 -0400, Begosh, Kevin wrote:
> James,
> I have gone over and over this with BMC. The query that BMC has using the
> vendor form times out a lot unless you put in a CN. We had to for ours. I
> used CN=Users, then when you bring up a vendor form you can change the quer
We've just moved to a new ARS 7.1 backend system. During this upgrade
we're also making heavy use of LDAP for user management. I'm not the
remedy expert so I'll explain this the best I can.
Issue 1)
On the Remedy side we created an ARDBC LDAP Configuration.
We also created a Vendor Form. This was
On Tue, 2009-02-03 at 19:02 -0700, LJ Longwing wrote:
> James,
> It's relatively easy to do, you simply add another server to your
> midtier server list of helpdesk, ensuring that the midtier server can
> resolve helpdesk to the same ip as server1. The downside of doing
> this is that your homepag
I have a server let's call SERVER1. I want the server, specifically
midtier, to work with multiple names. For example, I want these two URLs
to work on the same server:
http://server1.domain.com/arsys/forms/server1/Remedy+Support+Console/Support/
http://server1.domain.com/arsys/forms/helpdesk/Rem
On Mon, 2008-09-15 at 17:27 -0700, Joe DeSouza wrote:
> **
>
> After stopping the services, ,do you have any runaway ARS
> related processes still running?? If so kill them and then start
> ARS...
>
> Joe
If I stop the service everything seems to stop cleanly, no rogue
processes. It has someth
On Mon, 2008-09-15 at 11:03 -0700, Joe DeSouza wrote:
> **
>
> Is this a root or a non root install? If you have installed as
> non-root, have you modified the rpc as instructed during the install?
>
root install.
Thanks,
James
__
I finally got through the installation of ARS 7.1 on SLES10SP2 with
Oracle 10g, after modifying the installation script, then modifying the
oracle commands to support Oracle's RAC systems.
Unfortunately I don't think the installation finished completely:
Action Request System(R) Server Versio
On Thu, 2008-09-11 at 20:23 -0400, James Pifer wrote:
> I'm trying to install ARS 7.1 on SLES 10. I've tried both SLES 10 SP1
> 32bit and SLES 10 SP2 64 bit. On both systems I get about the same
> error:
> # ./ar_install
>
> ./ar_install: line 4595: release-notes-sle
On Thu, 2008-09-11 at 17:43 -0700, Joe DeSouza wrote:
> **
>
> James,
>
> On re-reading your post that may not be your problem - I hit the send
> button too early.. Your earlier errors indicate some sort of a missing
> library? You are probably working on an incompatible solaris version?
> Did
I'm trying to install ARS 7.1 on SLES 10. I've tried both SLES 10 SP1
32bit and SLES 10 SP2 64 bit. On both systems I get about the same
error:
# ./ar_install
./ar_install: line 4595: release-notes-sles-10.2.0.12SUSE: command not
found
./ar_install: line 6394: =0: command not found
expr: syntax er
We're currently running ARS 6.x and Helpdesk 4.x. We looked at upgrading
Remedy, but the costs are just too high. In the meantime we've been
looking at replacing it with something else, even looking at Service
Desk Express (formerly Magic).
Unfortunately our maintenance is due soon. My salesperso
On Tue, 2007-04-17 at 08:11 -0400, Axton wrote:
> If the group is in the Group form, the server probably just needs to
> rebuild the group cache. Wait 15 minutes after creating the group and
> try again. There are 2 parts to adding a group in HD 4 -
> SHR:Assignment (straight data) and the Group
On Tue, 2007-04-17 at 08:11 -0400, Axton wrote:
> If the group is in the Group form, the server probably just needs to
> rebuild the group cache. Wait 15 minutes after creating the group and
> try again. There are 2 parts to adding a group in HD 4 -
> SHR:Assignment (straight data) and the Group
We're running ARS 6.3/Helpdesk 4.0.3. I'm trying to add a group and
having a weird problem. I go through Configuration Manager and add the
group and as far as I can tell it adds fine.
If I then go to Group Population I can select the new group, but when I
click the "Add Person..." button I get an
On Mon, 2007-03-05 at 11:15 -0800, Benitz, Tony : CO IR wrote:
> Long time reader, first time poster.
>
> I am new to being a remedy admin. The job was thrust upon me when the old
> admin left. So my knowledge of the app is VERY limited.
>
> Now we have the DST patch to deal with.
>
> My envir
On Thu, 2007-02-01 at 15:04 -0700, Russell Wurth wrote:
> I recall a similar error when the installer user did not have execute
> permissions on some of the Oracle directories.
>
> You also might want to try and put ORACLE_HOME/bin in your path
>
> I am curious what you had to do to patch the ar
On Thu, 2007-02-01 at 15:04 -0700, Russell Wurth wrote:
> I recall a similar error when the installer user did not have execute
> permissions on some of the Oracle directories.
>
> You also might want to try and put ORACLE_HOME/bin in your path
>
> I am curious what you had to do to patch the ar
I'm trying to install a test box to look at version 7.x. I have Centos
and Oracle 10g installed. When I run through the ar_install script
(patched for CentOS) it bombs when it tries to connect to Oracle.
Complete list below.
I can connect to oracle fine from a remote machine and locally using
sqlp
I have a test machine that has Fedora Core 6 and Oracle 10G installed.
I'd like to install ARS and Service Desk 7.x on it to play around with.
When I try to run the install I get:
# ./ar_install
./ar_install: line 5845: =0: command not found
./ar_install: line 5845: =0: command not found
Operating
you have, and what applications will they be
> using?
>
> Rick
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of James Pifer
> Sent: Wednesday, January 17, 2007 7:37 AM
> To: arslist@ARSLIST.ORG
I'm putting together a new server to install(upgrade to) v7. My current
server is running Win2K and has 3 GB of RAM. If I look at available
memory there's 2 GB of physical memory available. The current server is
ARS 6.x/Helpdesk 4.03 and running MidTier on IIS.
Our database is Oracle but located o
We're currently running ARS 6.3 and Helpdesk 4.03. I'm looking at
upgrading to version 7 for both ARS and Helpdesk and I've been in
discussion with a consulting firm to do it.
To make a long story short they are saying that BMC recommends we bring
up a new system and start using it fresh. Keep th
I've had this issue with the libraries on linux. In my case even though
ldconfig was configured for the libraries I had to have this environment
variable before I could get things to work:
LD_LIBRARY_PATH=/usr/local/lib/ar63
So I have this in /etc/rc.local so it happens on boot:
LD_LIBRARY_PATH=/u
I would be interested too.
Thanks,
James
On Wed, 2006-11-15 at 10:42 -0500, Scott Lodge wrote:
> I would be interested as well.
>
> Scott Lodge
> Remedy System Administrator / Developer
> MadisonRiver Communications
> Mebane, NC
> 919-563-8377
> [EMAIL PROTECTED]
>
> 'A computer lets you make
>From our client (6.3) we have a quick report button that prints out a
ticket and the specified fields so you get a report that has all the
information from the fields in the report.
What report options are there from midtier? Just printing from the
browser only gives you what you can see of cours
On Wed, 2006-08-23 at 06:44 -0500, Doug Blair wrote:
> Axton -
>
> I was trying the same thing with the Fedora project Linux release. Aside
> from changing the name of the release and commenting out the section of the
> install script where it looks for the redhat AS (Advanced Server) version,
>
I'm going to be upgrading to Remedy 7 soon. At the same time I'm going
to switch from Windows 2000 to Linux.
For those running linux, is anyone running on CentOS?
What version of CentOS OR Redhat Enterprise are people running?
Any other linux flavors being run?
Thanks,
James
_
I haven't been able to figure this out. For some reason I do not see my
own posts to this list. I've also compared my settings with a friend of
mine who is also on the list and he receives his own posts with no
problem. Our settings appear to be the same.
I'm using evolution on fedora core. I use
We use Netcool version 3.6 for creating remedy tickets for certain
events. Netcool successfully sends the information, Remedy creates the
ticket, and successfully sends update information back to Netcool.
Here's the problem I have. I'm now being asked to create some tickets on
certain events, but
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