Using Business Time 2.0 in customer applications?

Hi Listers! I’ve always been using the “original" Business Time function in my ARS workflow, but now I’m tasked with rewriting an old assignment functionality, and I thought that I might be better off using the Version 2 Business Time functionality. But I honestly doest really understand the r

Re: Regarding MS SQL Server to Oracle Migration

I’ve done this on a couple of occasions, using Misi’s RRRchive utility, which of course does everything on the API/Application level, and therefore takes more time. https://rrr.se/cgi/index?pg=chive I have not used it on 650GB, but at least on 150++. The beau

Type ahead with SQL menus?

Hi Listers! I’m trying to achieve Type ahead functionality with an SQL menu, however I cannot seem to make it work unless I first expand the menu in the Gui. Does anyone know if this is supposed to work, or if there is any workaround to achieve this? This is ARS/ITSM 8.1.2.whatever and not 9, i

Re: RRR|DefDiff new free tool published

Thanks Misi, sounds very useful! Looking forward to test this out. On 3 dec 2012, at 19:35, Misi Mladoniczky wrote: > Hi, > > I have just added a new tool to the RRR|Commands section that can compare > complete systems and create delta def-files and diff-lists for you. > > Sample command: rrr

CTI Integration toward ITSM

Hi All! I'm struggling to find some valid info on ways to integrate a client CTI (telephony) system towards ITSM. I have previous done a number of integrations towards ARS, but with User Tool gone, I believe that it's a complete new ball game? Does anyone here at the list have any real world e

Re: Preserve full mail formatting on incoming emails, possible?

0-6041 > ITSM Support Line: 703-604-2426 > Service Desk - 703-693-9842 > > sandra.hennigan@whs.mil > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jan Lindhardsen > Sent:

Preserve full mail formatting on incoming emails, possible?

Hi All! It seems like this scenarios is very common, at least at some companies: A user have a problem, and spends a lot of time documenting this in their error report to the Service Desk. So directly in their Rich Text/HTML based email client like Outlook, they built a nicely formatted descript

Re: Age old debate - categorizations

God how I love these discussions, there is always so many ways to do this, and only a couple of them is dead wrong... It's always very useful to see how other people have solved this! Richard, Im completely on your track in regard to what is an Incident and what is a Service Request. But... Con

Re: Blocking Users from PRD Server for Testing After Upgrade

If you do not mind your users having Admin rights during the test, you could just assign the 8users Administrator rights during the testing, enable Admin only mode, and reverse after testing. This his you can still have users from different Assignee Groups in your test. The only drawback is that