Re: Opinion - Tasks not Displayed on Parent Consoles

Greetings,We, as some of you may have, added a link to the Incident Management Console to open the task form and allow our users to search the TMS:Task form. However, one issue that we found is that if the Task search initiates from the Incident Management Console, the user then is unable

Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form

Hi JaseMaybe try edit|copy to new from a similar record? Tks! Juan Date: Wed, 18 Apr 2012 13:40:29 -0400 From: jasebran...@gmail.com Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form To: arslist@ARSLIST.ORG ** Hello All, I've been banging my head on the keyboard for the

Web Service Question - OpGetList

Hi list, Have a question regarding web services and the OpGetList operation. As an example, here is what I am trying to do – I have a button on the Help Desk form that pushes the qualification to a new regular form that I built that will pull back all the Work Info entries for that

Re: Web Service Question - OpGetList

- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Juan Carlos Figueroa Sent: Wednesday, March 03, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Web Service Question - OpGetList Hi list, Have a question regarding web services

Re: Change Management Blackout Periods

Hi Frank, I'm also looking into this functionality. I believe that you can control this functionality by creating a New Business Event and select an appropriate Activity Date Range. If a user tries to schedule a change request (Scheduled Start Date, Schedule End Date) during the

Re: Status Reason - Service Desk

Also, in order for the new status to show on the tables, you have to modify the SHR:ARDBC_OverviewConsole form...on a windows system it required for me to restart the remedy service. On a unix system I didnt have to restart. Fairly complex process to add a menu item From: Lammey,

Adding additional names to ITSM 7 Task Notifications

Greetings, We would like to have additional people notified for ITSM 7 tasks. Currently only the task assignee receives a notification on task status changes, but we would also like the Requester of the original request (Incident, Problem, etc) to receive them. I was wondering if you could

upgrading to CMDB 2.0.1 patch 2, error message

Greetings, While trying to upgrade to cmdb 2.0.1 patch 2 from cmdb 2.0.0 patch 001 , I received the following error message: There was a problem during upgrade to BMC Atrium CMDB 2.0.1 patch 000 stage 1 using wf-RIK.xml We are running ARS 7.0.1, Windows Server 2003. Oracle 10g. Thanks for

Re: upgrading to CMDB 2.0.1 patch 2, error message

the missing entries. - Curtis Gallant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Juan Carlos Figueroa Sent: Wednesday, March 14, 2007 1:54 PM To: arslist@ARSLIST.ORG Subject: upgrading to CMDB 2.0.1 patch 2, error message