Hi JaseMaybe try edit|copy to new from a similar record?
Tks!
Juan
Date: Wed, 18 Apr 2012 13:40:29 -0400
From: jasebran...@gmail.com
Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
To: arslist@ARSLIST.ORG
**
Hello All,
I've been banging my head on the keyboard for the last few hours and was hoping
someone had already dealt with this.
We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form
of "First Call Resolution".
I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've
added 'Work Info Type' of "First Call Resolution" to the Incident form.. and to
the HPD:Worklog form. Both with corresponding values of "18001".
Per support - I now need to add a record to SYS:Menu Items for this to work
correctly. Here comes the problem:
The field 'Selection Code' won't allow me to add "18001" when I create a new
record. The field is read only and I can't figure out where this 'Selection
Code' value is being generated.
Can anyone provide any guidance? :-) I haven't done this in awhile and it's
driving me crazy. Am I on the right resolution path? Should I do this
differently? Support seems stumped too...
Thanks in Advance,
Jase Brandon
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