Renaming Groups and Workflow

AR 7 ITSP 4.0, CMDB 1.0   If a group name is changed – what workflow needs to be modified to ensure that the historical data is transferred to the new group name? We have CMDB 1.0 also.  Where would I check to see if the CIs are associated to the group?   I am

Notifications

We are trying to set workflow that when a specific date field is exceeded a notification is sent to specific roles. Is this a large performance hit?? Is there a way to develop this workflow without continually polling for updates?

Sandiego Job Opening

All, Looking for a Sr. Remedy Developer/Technical Lead in San Diego CA. SKILLS AR SYSTEM 7.0 ITSM 7.0 (Incident Management, Change Management) Upgrade experience Enhancements/bug fixes Manage and prioritizing development Onsite project Full time – position Leadership

OT: Remedy Developer needed

Hi All, There is a project in Nevada which is a Developer/Project Management role. The Engagement Manager is out of the person’s house with travel involved. If anyone is available and interested in this project, can you email me offline. Thanks.

Performance AR System 7.0.2, patch 3

Hi, We are experiencing longer than acceptable delays when clicking the Admin Console link and delays when saving workflow object (i.e filters) and I receive the following error: Timeout during database update -- the operation has been accepted by the server and will usually complete

Active Directory People Info 7.0

Hi, We are on AR System 7.0. I have a new form that is holding employee info (tel/beeper/address/) that came from an external database. The 'login id' is not in the form. I was told by our staff that we are pulling the login ID from Active Directory. Is there a way to pull the login

Operational Categories vs. Product Cat in 7.0

Hi All - Within 7.0, my understanding is that the operational categories is a listing of the operational services that the help desk provides, such as adding user accounts, changing server passwords. And the operational catalog contains items that represent symptoms of incidents or

5.1.2. ARS and URL Links

Hi, I am on 5.1.2 patch 1389. I created a URL Link on 5.1.2. When I access the URL link via the user tool, the full label and URL appears across the screen and I am unable to click on the link. I created a URL Link on 7.0 and the URL works great. Is this a bug? or is there a

Malloc Error

** Within the admin tool, I am receiving: Malloc failed on server ARERR 3000. Error while writing to a file or no such directory /usr/local/arsystem/conf/ardb These malloc issuesIs this a bug in Remedy? My understanding was this is related to memory issues. Previously this was resolved

Passing Email Attachments into the HPD ticket

** Hi, Our users send an email from Outlook and workflow generates a HPD ticket. The email attachments are not working. I was told though that the attachments once did work, however I did not see any workflow pointing to this functionality. The attachment is pushed into the AR System Email

Your article on web re diary fields.

** Hi Axton, I was surfing the web looking for info on how to write a direct SQL to a diary field. Is this possible. I created a custom diary field. When a user presses a button the SQL statement appends the info within a column in the database to the last entry. Is this possible? When I

SQL Syntax

The SQL statement is working fine, except for one field -- the diary field. I am trying to pass the values the end-user enters into the diary field via SQL appended. Is this possible? Seems every variable on the form is passed via the SQL except the diary field. There must be some way

SQL Syntax

Hi, I am trying to pass a value into a field on HPD:Helpdesk, and make sure it only updates the current record open. I met with the dba, referenced database guide, and I have this command below, however I am getting failure during SQL operation - invalid character. Does anybody know

SQL syntax

** Hi, I am trying to update a field (C535478792) with the values on the screen from the field $Secondary email$ and pushed directlyvia SQL into the Help Desk case record I am currently in. Is this syntax correct? update T418 set C535478792 = $Secondary email$ where C1 = $Case ID+$;

SSO

** Hi All, I am tasked with providing an estimate of how long it will take to implementSSO to customize remedy so that authentication accepts logins tsmithand smitht. To my understanding, to do this, I have to configure AREA LDAP ARDBC first. I am not sure of all the steps. Last night I

SSO

** Hi, We have some users which log in with fsmith (first name, last name), and other users in active directory with smithf (last name, first name). Is there a way to configure SSO to recognize both formats? __20060125___This posting was submitted with HTML in it___

Unix Server

** Hi, I am working on the development and test boxes of a Unix Server. Is there ever a reason to reboot the entire server (instead of just stopping/starting the processes). If I decreased the fast/list threads for example, wouldn't I need to reboot the server? Are there other reasons I

Fwd: Unix Server

** Are these remedy patches? Can't I start/stop the process and apply the patches. So has anyone been in a scenario where they had to reboot the server when there was no other resolution? ***I would reboot the server only if I applied server level

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