WG: DMT hangs on "In Progress" for jobs in ITSM 8.0 running on Linux

Hi Tim, we are facing a similary issue with a DMT Job. Please check the following details on the AR System Admin Console->Application->Other ->Application State->AR System Unified Data Management entry and check the State is set to Production. If not, please set the value and then check if t

ITSM / SRM 7.6.04 - weird Active Link - did we install a Beta Version?

Hello Listers, we are facing a very strange situation with ITSM / SRM 7.6.04 single installation. In our installation there is an Active Link called "SRM:SRV:NoPermissions_001_E". We heard that this AL was present in ITSM / SRM 7.6.04 BETA release but not present in GA release anymore. We che

ITSM 7.6.04 - Modify Incident or Change by Work Info or Email system

Hi Listers, when you open an Incident or Change that is not assigned to yourself you will receive the banner stating "You do not have permission to modify this ticket". But you can add a Work Info or use the Email System function within this ticket. Our customer's opinion is that it should not

ARS 7.5 or 7.6 API for Solaris

Hi Lister, does anyone of you know, if there is an ARS 7.5 / 7.6 API available for Solaris and if yes, are they 64 Bit compatible? I would be interested in the following libraries: - libicudatabmc.so.32.0 - libicui18nbmc.so.32.0 - libicuucbmc.so.32.0 - libicuiobmc.so.32.0 Thanks in advance. M

Create SLM Milestones / Actions via API

Hi Listers, I need to create Service Level Targets via API. I already managed to create a Service Target without related Milestones and Actions with a VB application Now I would like to create also the related Milestones and Actions within the Service Target with this application. But this see

7.6.04 Installer - long time to stop / start AR System Server Service

Hi Listers, we are currently installing ITSM 7.6.04 and we are experiencing that the installer takes a long time to stop / start the AR System Server service. The installation logs are stating a waiting time of 2.400.000 ms (40 minutes) until the installer proceeds with the installation. Are yo

SRM 7.6 - Your experiences?

Hi Listers, We are planning to go for SRM 7.6 does any of you have any experiences with SRM 7.6? Are there any stumbling blocks or other things that we have to be aware of? Any comment on this topic is very appreciated. Thanks in advance. Mario _

RKM 7.5 Installation - Midtier or Application Server ?

Hello Listers, if you have a classical 3 tier environment, where to install BMC RKM, on the MidTier Server or on the Server where AR Server is installed? Thanks in advance. Mario ___ UNSUBSCRIBE or access ARSlist Archi

AW: Problem with Incidnet Report -- ITSM V7

SPrasad, some details about your environment would be helpful. Mario -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von SPrasad Gesendet: Freitag, 14. November 2008 23:22 An: arslist@ARSLIST.ORG Betreff: Problem with Inc

WG: Using Environment Variable in Run Process

Hello Listers, not sure if this already reached the list... Thanks in advance for any help. Mario -Ursprüngliche Nachricht- Von: Mario Roehr [mailto:[EMAIL PROTECTED] Gesendet: Mittwoch, 10. September 2008 16:26 An: [EMAIL PROTECTED] Cc: Mario Roehr Betreff: Using Environment Variable

ARERR 55 during .def file import / saving new form

Hello listers, during a .def file import from DEV to PROD system I get the following error: 'The following item was not imported : (ARERR 55)'. The same error occurs while trying to save a new form on the server. What could be the cause for that error? Thx for any answer... Mario ___

ITSM(7) marketing strategies

Hi all, do you have marketing strategies implemented during the implementation of your ITSM projects? If yes, what different ways did you use to communicate the changes of the IT environment to your IT- and end users? Thanks for any reply. Mario __

Filter - Set Fields Action loose settings

Hi Listers, we have the following issue with Set Field Actions in Filters. When we create a new Filter Set Fileds Action or modify an existing Filter Set Fields Action with setting 'Read Value for Field from' (e.g. HPD:CFG Ticket Num Generator), enter any field in the Fields Area and save this a

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

Hi all, we noticed, that BMC Support reacts on Request that are submitted with priority _Critical'. So you have to submit the requests with Priority:1-Critical HTH Original-Nachricht Datum: Tue, 30 Jan 2007 14:19:46 -0600 Von: Tony Worthington <[EMAIL PROTEC

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

Hi all, we noticed, that BMC Support reacts on Request that are submitted with priority _Critical'. So you have to submit the requests with Priority:1-Critical HTH Original-Nachricht Datum: Tue, 30 Jan 2007 14:19:46 -0600 Von: Tony Worthington <[EMAIL PROTEC

List still alive?

List still alive? -- Der GMX SmartSurfer hilft bis zu 70% Ihrer Onlinekosten zu sparen! Ideal für Modem und ISDN: http://www.gmx.net/de/go/smartsurfer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist

Re: Problem with Macro and Active Link

Frank, I have to do this action via macro because this macro is called by a DDE capable telephone component that reacts on incoming phone calls. Background of all is that we implement a CTI (Computer Telephone Integration) interface. The User Tool provides a DDE server with RunMacro DDE function

Problem with Macro and Active Link

Hi Listers, I've got a problem with a Macro and Active Link action. The macro asks for a parameter and opens a display only form where this parameter is published. Then I have an Active Link that fires on Window Loaded. The AL contains a Set Field action to read Values from another Regular Form i

AW: Login Issue with Mid-Tier 7.0.1

Title: Nachricht ** Alexander,   which URL are you using to login We had the same issue when we used the direct login.jsp path to login. Then we changed to http:///arsystem/home to login from there and everything worked as it should.   HTH Mario   -Ursprüngliche Nachricht-Von: