Hi, We originally had a single server stage/test system and a two node server
group for production, running 7.6.03. In order to upgrade to 8.1.0, we have
built a whole new phyiscal and virtual environment on which we do a DB restore
from prod and upgrade to 8.1.0. In conjunction with that, we
Hi,
We’ve had this occur in the past. In our case it was caused
by user entries still being present in the User form, even though the same
person is/was set to offline or delete on the people form. A good example was
the Service Desk, which typically has a higher turnover of staff than other
. Doug Mueller image001.png From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton
Sent: Wednesday, December 05, 2012 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Rejection of Changes and reason why ** Hi,
Using 7.6.03.
If a user rejects a change
:50 AM, Michael Burton michael_bur...@hotmail.co.uk
wrote:
**
Hi,
Using 7.6.03.
If a user rejects a change via Approval Central and a reason why it was
rejected is entered in to the Justification For Action field, where would you
be able to find that information on the associated change
Hi, Using 7.6.03. If a user rejects a change via Approval Central and a reason
why it was rejected is entered in to the Justification For Action field, where
would you be able to find that information on the associated change? The reason
I ask is that we have customers who login to review and
Afternoon all, Happy Friday !!! This is probably stupid question time, but is
there a simple setting anywhere in Incident Management that would allow users
to get updates each and every time their tickets are updated; say for example a
Work Detail is added? I've had a look through
Hi, If you've used any independent Remedy Consultant(s) in the UK and would be
happy to recommend them to work on email ingress, could you please drop me a
PM? I can provide more details of our requirements as required. The work would
be in Yorkshire. Many thanks -Mike
Hi everyone, I've been reading Knowledge Article : KA287438 which refers to the
SLM:Milestone Logging form and how the information held within it should be
removed or archived if not used. Has anybody got or seen a list of forms where
it might be good idea to clean them up every now and
Hi, We get something along those lines when rebuilding service targets. The
only way out of it is to restart arserver and then tomcat. However, we have
found that if we shutdown tomcat on our first (admin) server and then trigger
the rebuilds from the other server, we don't see the timeout
Hi, Can somebody confirm that we can only have one outbound mailbox configured
on our system? To clarify, we have a number of incoming mailboxes set up on our
system, but the only outbound one is AREmail_Out, i.e. the default. The
functional limitation is that when a user emails in and a
Hi, Quick question regarding the Application Pending form. We are currently
having a few issues with SLM in that we can't currently rebuild any service
targets without the whole system becoming unstable and/or crashing out. We
have an open ticket with BMC and they may have found a problem in
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton
Sent: 16 November 2011 16:56
To: arslist@ARSLIST.ORG
Subject: Application Pending Form ** Hi,
Quick question regarding the Application Pending form. We are currently having
a few issues with SLM in that we can't
Morning all,
Has anybody ever presented a customers Business Services via SRD and got it to
work, without presenting all the other customer services as well?
Basically I have a Question of Name of Service, which in turn is mapped to
the form HPD:Help Desk and the Display label of ServiceCI.
Hi Kali,
I've done quite a few of these. The best method I've found to use is:
1) Create/Open the CSV and sanitise the data.
2) Open the ComputerSystem form in the user tool and work out which column on
the CSV you want to go in to which field on the CS form. I then write the name
of the
are mandatory and which ones will be
automatically generated? (e.g. Should I just leave the Reconciliation ID and
Instance Id fields blank?)
Regards,
Kali
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton
Sent: Monday, 27 June
Morning all,
Just an update on this, I've tested a login ID change using the Data Wizard
Console on our development platform, and it's a non-starter. I kicked it off on
Tuesday at around 11:00hrs, and it's still running. Thinking it might be that
our dev platform is not exactly built for
That's what we've got at the moment, but as you say, it does seem to have done
the job.
Date: Thu, 16 Jun 2011 13:11:17 -0400
From: anne.ra...@nc.gov
Subject: Re: Bulk Change of login ID
To: arslist@ARSLIST.ORG
**
Do you get the pop-up saying that the change is still pending? It
Morning,
Thanks to all for your responses, some food for thought and things to consider.
Cheers
-
Mike
Date: Tue, 14 Jun 2011 23:38:10 -0400
From: moe.abdela...@gmail.com
Subject: Re: Bulk Change of login ID
To: arslist@ARSLIST.ORG
**
Morning,
Just wondering if anyone has experience of a bulk update of people's login
ID's. Basically we configured our system to use people's email addresses as
their User Name. The obvious advantage of this is that your are guaranteed a
unique entry for each employee. Authentication takes
Morning all,
This might be a long shot, but is there a way of creating an interactive
search, where once the dialog box comes up for the user, it also presents them
with a drop down list of valid options?
i.e.
The following advanced search:
'Company*+' = $Company$ AND 'Status*'=In
Hi,
I've been given a spread sheet of Software CI's to import in to our system and
one of the columns contains licence keys. We do not want everybody to be able
to see these, so, if for example I only want a purchasing and internal support
group to have access to this field, how could I
Morning all,
We are wanting to use Asset Management to track our license usage, but the way
it appears to be working means that we are going to have a lot of work to do to
get it to do what we want, unless we are missing something.
As an example:
1) We have 10 Laptops
2) They are all
to
create workflow to do that even though i had defaults set in in AIF
forms.
Tami Palacky
Remedy Developer
Dev Technology
On Mar 1, 8:54 am, Michael Burton michael_bur...@hotmail.co.uk
wrote:
Hi,
I've just joined the list today after scanning the archives, so apologies
if this has
Hi,
I've just joined the list today after scanning the archives, so apologies if
this has been covered before - I've read related threads that I could find.
Basically we have created an AIF for users to submit/create Incidents via the
Request Entry Portal.
When the AIF opens, it doesn't
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