WebService Timezone issue

20:40:00 What could be adding that extra 1 hour to the value? Many thanks, Mike. AR Server v6.3 Patch 20 Midtier 6.3 Patch 14 Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL

Re: Oracle feed into ARS 6.3 question

John, Are you able to dissect the SQL that is causing the SMS feed to take so long? What is the escalation doing? Use you escalation to set a flag, then you can use a Filter to do the work for you. Maybe you are asking the escalation server to do too much for work you? Mike. Michael Worts

Web Service caching

service server after the failover? I have tried this twice now and the restart seems to be the only way to fix this. Where is it caching this information? Many thanks, Michael. AR 6.3 Patch 20 AIX 5.2 Oracle 9i Tomcat 5.0.28 Midtier 6.3 Patch 14 Michael Worts Remedy Specialist IGS, Business

Re: Web Service Newbie

. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)"

Re: how to export data?

t a time as Paul suggested. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Vinson <[EMAIL PROTECTED]> Sent by: "Action Request System discussio

Re: Web Service Newbie

the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussio

Re: Performance Issues

Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Joe DeSouza <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 16

Re: DSO Stages

make sure that workflow is not causing your problem (I doubt it would be at this stage.) Regards, Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "

Re: DSO Stages

ecord) from the pending schema. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "Mahan, Janet L [EQ]" <[EMAIL PROTECTED]> Sent by: "Action Re

Re: How to pull an http response into a Remedy field?

What about using the 'wget' utility. I use it to test the availability of a web service WSDL but it can get the contents of any url. http://en.wikipedia.org/wiki/Wget Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1

Re: How to pull an http response into a Remedy field?

What about using the 'wget' utility. I use it to test the availability of a web service. http://en.wikipedia.org/wiki/Wget Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346

Re: Supportweb down?

I have just logged in ok. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Axton <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARS

Re: ARS Training location/instructor recommendations

aimed at people with little Remedy development experience (there were quite a few on the course). So I think you will be fine as I know you have been working with Remedy for quite a while. Enjoy. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Cert

Re: What Solaris 9 Environment Variables do you use for AR System 7.x?

There is a KB entry KM-00020267 which discusses this. You may have already read it. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Axton <[EM

Re: What Solaris 9 Environment Variables do you use for AR System 7.x?

= export PATH=$PATH:$ORACLE_HOME/bin # For Remedy export NLS_LANG=AMERICAN_AMERICA.WE8ISO8859P1 Mike. OS: AIX 5.2 DB: Oracle 9.2.0 Remedy: 6.3 Patch 13 Web: Tomcat 5.0 Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0

Re: 7.x Install problem; CentOS/Oracle 10g

That would definitely be the next thing I would suggest. I have had to sometimes set the Remote Database option to Yes even when the database is installed locally. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273

Re: Float licenses not recognized

Have your AR Floating licenses got the same hostid as your AR server in the license tool? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Ben Cantatore

Re: 7.x Install problem; CentOS/Oracle 10g

cting to the Oracle database Just some rambling thoughts, I may be off target. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] James Pifer <[EMAIL PROTECTED]>

Re: System Requirements (W2k3 ram?) / performance

type of performance behaviours on your test/dev servers as a comparison? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Nick Hromyak <[EMAIL PROTEC

Re: Best and easy method to integrate with External Oracle database

workflow (e.g Push Fields) 4. You cannot trigger Remedy workflow if the Oracle view is updated. That's it! Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Nazish

Re: how should look like the XML file to import data in Remedy

Best thing to do would be to export a data file from the Remedy User tool into an XML format (as opposed to ARX). If you export data from the form that you are trying to import into, you should get the exact format you need. Mike. Michael Worts Remedy Specialist IGS, Business Consulting

Re: Email Template problem

. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] David Yearsley <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)"

Re: Suppressing Web Service errors.

va API to communicate with Remedy. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Wednesday, January 03, 2007 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Suppressing Web Service errors. ** Chad,

Re: Suppressing Web Service errors.

failed records. Many thanks for your response. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Hall Chad - chahal <[EMAIL PROTECTED]> Sent by: "Act

Fw: Suppressing Web Service errors.

Hi again, I am really struggling to find a solution for this one. I have tried executing the Web Service form an Escalation and it did suppress the error message but only because the escalation failed, which meant I never got my failure message. Any ideas? Half ideas? Mike. Michael Worts

Suppressing Web Service errors.

Hello everyone, I would like the ability to suppress any error messages that are returned from my Web Services call. Say for example, if the web service I call is unavailable for whatever reason, I do not want the error to appear on the screen. I would prefer to do the error handling through w

Re: var demo

have a demo system up and running in no time at all. It also included a large amount of documentation and scripts which helps you with you demo prep. Oh, you also need to purchase an MSDN key for Windows 2003 which is the Flightdeck O/S. Mike. Michael Worts Remedy Specialist IGS, Business

ReportCreator parameters?

like to use the ReportCreator functionality so our users can have more control over the distribution of their reports. However, I really do need a way of passing input parameters to the report. Can the Qualification tab help me at all? Many thanks, Michael. Michael Worts Remedy Specialist

Re: Help Please

I think you also need to put quotes around the string in the Run Process command, i.e. PERFORM-ACTION-SEND-EVENT @ "RefreshSticky NotesTable" Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7

Re: RUN Process

Anoop, Can you create a temporary field that stores the parameters, which can then be passed to the PROCESS command? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL

Re: Table field behaviour

Confirmed. I created 3 Char fields of 250, 4000 and 0 in length. I added all 3 fields to a table and they all displayed fine. Mike. AR 7.0.00 Oracle 10.2.0 Dave Barber <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 23/11/2006 16:34 Please respond to arslist

OT:Spec for a demo laptop

Hello everyone, i hope you are all well. I am buying a new laptop to use as a Remedy demo system. I would like to run Linux, Oracle, AR, and all ITSM 7 modules on it without it running slowly. I will probably be running VMWare on it as well. Can anyone recommend a good laptop that can handle al

Re: Help Desk Designs

uld happen when the condition is not met?. This may not have answered your question exactly, but I do find that all of this up front work pays off at the end. BTW - ARS v7 has some great built in auditing functionality. Just switch it on and you have immediate field auditing in place. Michael.

Re: Creating Joins using the AR System ODBC.

** I have done this in the past by creating multiple ODBC data sources and then joining them together with your third party tool. Besides that (as far as I know), you have to create the join form in Remedy. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service

Re: Remedy Support Site - Fixed? Endless Loop: Documents?

amp; AR System (Version 9.9.09) Any ideas? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273   Mob: +44 (0)7801 755346   Internet: [EMAIL PROTECTED] Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Reque

Re: Suggestions Anyone?

** How about using Web Services? All of your code is contained within Remedy and it is up to you how simple or complex you want to make it. Mike. Valerie Balloon <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 30/10/2006 12:31 Please respond to arslist@ARS

Re: arimportcmd on Escalation

** As James has suggested, it could be permissions. What about if you run it as a Filter as a test to see if it returning any errors on the screen? Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273   Mob: +44 (0)7801 755346

Re: arimportcmd on Escalation

** What does the escalation log tell you? I wonder if you are getting any error messages in the log files at all? Mike. Den Fong <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 30/08/2006 17:14 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.

Re: arimportcmd on Escalation

** Hi Den, Try it without the @@: at the beginning? Mike. Den Fong <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 30/08/2006 17:00 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject arimportcmd on Escalation ** Hey

Re: ARS 4.0

** Melchi, You will need the Oracle 7.3.4 client libraries if you want to connect to an 8i database. Regards, Michael. "Melchisadec, Gurubatham" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 28/08/2006 11:19 Please respond to arslist@ARSLIST.ORG T

Re: Emailing an attachment that is stored on a separate form.

** Of course! I was looking for Display Only option on the Attachment Pool - wrong place! Thanks Lars, I am sure that will do the job. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273   Mob: +44 (0)7801 755346

Emailing an attachment that is stored on a separate form.

I push my data to the Join form which I am not doing. Any help would be appreciated. Thanks, Michael. AR Server v6.3 Patch 13 Oracle 9i AIX 5.2 Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273   Mob: +44 (0)7801 755346

Re: MidTier on Linux

Derek, I did pretty much the same thing, although I did not know about the Java Service Daemon so I am still running on Port 8080. When I install the Mid-tier, I just download the WAR file and pop it into the Tomcat webapps directory. I then stop and start Tomcat and it extracts the WAR file for

OT:Meeting

new features). Just though I would share that with you. (I am sure he won't mind me posting) Kind regards, Michael. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273   Mob: +44 (0)7801 755346   Internet: [EMAIL PROT

v7 Compatability Matrix

. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273   Mob: +44 (0)7801 755346   Internet: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___

Re: Appending to the Qualification in Search Mode.

User Conference. One day, I will make it. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273   Mob: +44 (0)7801 755346   Internet: [EMAIL PROTECTED] Carey Matthew Black <[EMAIL PROTECTED]> Sent by: "Act

Appending to the Qualification in Search Mode.

rkflow and I can use native Remedy functionality. Any ideas would be appreciated. NOTE: AR Server and Mid-tier are both on v6.3. Thanks, Michael. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273   Mob: +44 (0)7801 755346

Re: HELP: Lost all records in one table.

** Silly question but it has to be asked. Are you doing a Distributed Delete at all? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273   Mob: +44 (0)7801 755346   Internet: [EMAIL PROTECTED] Rick Cook <[EM

Re: $PROCESS$ Failures

** Ben, I seemed to overcome my second problem by extending the Timeout to 20 seconds. I am still looking at the "Error 0" problem though. It is very inconsistent so I may have to wait a week to get more info. Just thought I would let you know. Thanks again for your help. Mike. Mic