,
*Andrew C. Goodall*
Software Engineer
Development Services
ago...@jcpenney.com
*jcpenney*
6501 Legacy Drive
Plano, TX 75024
jcp.com
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@arslist.org] *On Behalf Of *Mike Buck
*Sent:* Thursday, September 13
Hi All
I am hoping there are some experts out there who are familiar with how this
is implemented (ITSM 7.6.04).
As we know building an SLA requires the need for Time Segments: Available
(office hours) Unavailable (holidays). Time Zone (i.e. GMT+2) is set in
the Time Segment for the Requesters
Hi Everyone
A character ‘ was entered in error instead of ' into the Form History, and
this is causing XML corruption (in Panacea).
Exporting the form as a def and replacing the character, re-importing,
causes –to appear in numerous form and object history entries.
This form has since beeen
?
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Mike Buck
*Sent:* Wednesday, August 17, 2011 6:17 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Form History Corruption
** **
** Hi Everyone
A character ‘ was entered
Thank you
I'll take a look.
Kind regards
On Sun, Jul 24, 2011 at 11:59 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
We have a tool that can do something like that, and more.
It is called RRR|ArxToHTML, and can be downloaded from:
https://www.rrr.se/cgi/tools/main#rrrArxToHTML
You will
It would be SO good to view ARX files, without having to import to the
target form, in order see all the data.
Is anyone willing to share a utility, or build one to share, which will
parse an ARX file and present it in an easy to digest form?
The data could be presented with column headers in
To add to the band wagon
I am working with a client using the latest Remedy version and UT has been
band.
I am sure BMC did the best job they could with the information stored in the
Mid-tier, but the truth is the current solution is not workable.
I copy paste from the browser output into
:* Mike Buck beingmi...@gmail.com
*Sent:* Monday, March 07, 2011 8:58 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Close Window Action - UT Browser behave differently
**
Hi Roger
Sorry, I should have mentioned its ARS 7.5. Any information would very
Good Morning!
Has anyone come across the Close Window Action in an Active Link behaving
differently?
1. Search a form (Infrastructure Change in this instance) to display a
results list.
2. Double click a Results List entry and a Display Type Window pops up.
3. As part of the workflow an
Hi Roger
Sorry, I should have mentioned its ARS 7.5. Any information would very
much be appreciated.
Thank you
Mike
On Mon, Mar 7, 2011 at 1:28 PM, Roger Justice rjust2...@aol.com wrote:
** What Version?
-Original Message-
From: Mike Buck beingmi...@gmail.com
To: arslist
Hi All
Does anyone know how to use the Run Process Command
PERFORM-ACTION-CHANGE-MODE?
The manual is unclear on the syntax. I have tried a few guesses, but no
luck so far!!
Any ideas or knowledge would very much be appreciated!
Thank you
Mike
Hi Everyone,
I would be interested in hearing about your experiences in this area. I am
struggling to import SLAs using BMCs Import/Export facility in the
Aplication Administration Console in ITSM7.5 with the latest patch.
Observations:
1. Measurement Milestone Templates import ok - great!
the few templates
which are already there. At one of client, I had to delete the SLM sample
data carried the export/import successfully.
*Regards,*
*Mahendra Mahalkar*
On Thu, Aug 12, 2010 at 4:03 PM, Mike Buck beingmi...@gmail.com wrote:
** Hi Everyone,
I would be interested in hearing
If it helps I am using 7.5 patch 2 with no obvious problems. Installed ok.
On Wed, Jun 23, 2010 at 6:41 PM, Sokol, Brian bso...@scholastic.com wrote:
**
Will the Remedy User app work on Windows 7 64 Bit? If so what version(s)? I
tried an unpatched 7.1 and it would not install.
Thanks
Records Law and may be disclosed to third parties only
by an authorized State Official.*
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Mike Buck
*Sent:* Thursday, August 12, 2010 7:18 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: SLM
to Re-Open? = No
Regards
Jiri
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Mike Buck
*Sent:* 20 May 2010 15:17
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ITSM7.5 Incident SLAs
**
Thank you Jiri, I really appreciate the time you
Hi
Does anyone know how to configure things so that the SLA re-attaches when
it's re-assigned to another group? The new group's business hours (new
group's Business Entity) should be used in calculating the new SLA Due Date.
Currently Response and Resolution SLAs get attached to Incidents using
the assignee group changes, but
not on incident submission.
Hope this helps.
Jiri Pospisil
Remedy Specialist
LCH.Clearnet http://www.lchclearnet.com/
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Mike Buck
*Sent:* 20 May 2010
Hi
I am wondering if anyone has come across this before?
An SLA attaches to an Incident and the Due Date does not take into account
business hours for the assigned group, when viewed from the incident.
However, looking at the workflow log, this filter fires:
Hi
ITSM 7.5 uses Business Time Entities and Segments and not the old Business
Holidays forms for Assigned Groups in Incident Management.
We have the old form data for each Assigned Group and need to convert this
to the new Time Entities and Segments.
I am wondering if anyone has built a Tool
After using Developer Studio for some weeks now, my personal view is that
it's not as productive as the old 'Admin Tool'.
More mouse clicks to do the same thing extends development time.
Some of the panes provide too much information and so it takes longer to
hone in on the bits that need
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