You will need the EntryId (database id 1 field), which is the join. So it would
look something like:
http://:9090/api/arsys/v1/entry/HPD:IncidentInterface/INC0727|INC0727
From: ARSList on behalf of Saji Philip
Sent: Tuesday, February 26, 2019
Radhika,
Here is example of getting an attachment from an existing record and creating
new record with the attachment.
In your case, the write new record would be with ARServerUser for your other
instance to complete the attachment
from one system to another system process.
//make the call to
Here's an example you can play with, too.
This is method to modify existing Entry object with updates to field/value
pairs and addition of new key/value pairs.
The return is an Entry object that is ready to use in the update entry call to
Remedy. The Entry is updated by removing existing
Robert,
You can turn on server-side sql logging to check for sql failures that would
indicate if the mapped field/table source is incorrect. In the sql you will see
multiple statements run when the overview console tries to load. One will be
the statement including your new field (database
0 (You didn't specify it had to be a production system... lol)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, April 27, 2011 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fun: how big?
Sorry for the late post on this topic
Perhaps an example may help... If anyone wants an example like this
that you can import and play with, let me know and I'll drop something
on BMCDN
/* Preamble */
On how many forms do you have workflow that performs a function like
checking to see if an
Count me in :-)
Kind Regards,
Eric Roys
System Analyst/Programmer
Information Technology
Verizon Business
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Sunday, April 24, 2011 12:19 PM
To:
Matt,
Technically, speaking it is not required as a read license will suffice if the
server is set with Submitter Mode = Locked. That was the case with SRM 2.x, but
it should carry over to the 7.x version as well since it uses the same
foundation (CAI) for request creation. I’m not sure
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D
Sent: Wednesday, January 26, 2011 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...
Matt,
Technically, speaking it is not required as a read license will suffice
Debra,
There is a KB article @ bmc support that walks through the manual install of
web services by mod to the ar.conf or the alternative is to re-run the server
install choosing to add only the web services component.
Hth,
Eric
- Original Message -
From: Action Request System
Many thanks to John Baker from Java Systems Solutions for a work-around
to this via modification to the plugin code (see below and I hope I
incorporated it correctly :-). I would still like to know if it is
possible to configure per plugin threads via the pluginsvr.conf
configuration or other
Thanks, John. Duly noted. Again, appreciate the wisdom! Without the gory
details, I believe any bottle neck here, will have little if any affect
on the requirements and design for my particular need, but I'll keep
searching for a better alternative.
-Original Message-
From: Action
Is it possible to configure individual plugins within a plugin server to use
their own configuration for threads?
I.E. if there are multiple plugins within pluginsvr_config.xml, can each have
their own designated number of threads or is it only possible that each uses
the numCoreThreads
Larry,
Check in CAI:Events form for an error related to the request. If CAI was
unable to push the request to incident due to varying errors it should
show up there (i.e. timeout, missing field, etc).
-Eric
From: Action Request System discussion
Mark,
You can use OLE for the windows client or an activelink with javascript
for the midtier users.
-E
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Monday, August 30, 2010 9:42 AM
To:
Jason, that's a pretty good explanation. The problem is that this new
programming paradigm is not exactly great from a documentation
perspective as Chris alluded to so it's very important for the
commands to be documented somewhere otherwise it's PAINFUL for those
coming in after the fact. In the
I say just skip the set field action altogether and just change the
table qual to :
(EXTERNAL( $Query-Search$)) AND ( $Query-Search$ !=)
This was a tip provided years back when v5 was released and EXTERNAL()
was a new concept. I don't recall who provided the tip, however, but it
works and
Check CAI:Events to see if there is/are any record(s) stuck there. If
so, there may be an error condition with error text available to help
you troubleshoot further.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of remedy
Tim,
Check CAI:Events (CAI Events) for records where Return Code = Error.
There's a field on the form called 'Return Message'. If it's a mapping
issue such as there's a mapping to a field/form that's no longer
available this is where it will show up. With luck that will get you
started in the
Is it feasible to pass a known place-holder value so that the
transaction can take place but be identifiable for remediation (i.e.
notify a person to look into it, display it on a console to address,
etc)?
-Original Message-
From: Action Request System discussion list(ARSList)
Service Help
Since the external service uses Arrays then you cannot use the standard
Filter consumption of web services.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, February 16, 2010 3:21 PM
this helps.
If you happen to find something through Remedy filter, please share it.
Thanks
Chintan.
--- On Tue, 2/16/10, Roys, Eric D eric.r...@verizonbusiness.com wrote:
From: Roys, Eric D eric.r...@verizonbusiness.com
Subject: Consuming Complex External Web Service Help
] On Behalf Of Roys, Eric D
Sent: Wednesday, February 17, 2010 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Consuming Complex External Web Service Help
**
Thanks, Chintan. I'm not going to mess with the filter approach other
than to interface with a ws client as you described. Perhaps will
revisit
Can this be done via filter mapping or does this require some
middle-ware?
I'm trying to consume a complex web service from an external source and
have hit a snag with the filter mapping.
The construct/hierarchy of the web service is:
Location (top of hierarchy) //i.e. some address
Lyle,
If you want to keep it inside Remedy... here's a rudimentary example of
using dynamic workflow to accomplish similar... you could expand upon
this concept to achieve what you are trying (still not as easy as EVAL
but doesn't require you to wait for BMC to build it into ARS).
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Thursday, November 12, 2009 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error - Part 2
**
LJ,
Field ID or Name is irrelevant. What is suggested is instead of writing:
QualifierInfo
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error
**
good luck, let us know how it goes...:)
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03
For anyone interested (part 2 of 2)...
Secondary response from support (it doesn't error as before):
Sample API program that works for me.. customer will need to change
the details marked with a -- for his test..
import com.bmc.arsys.api.*;
import java.util.*;
public class
up the field name, and if you
use the Field ID it works just fine?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Thursday, November 12, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API
not as efficientjust because there is
a workaround doesn't mean there isn't a bug.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Thursday, November 12, 2009 4:38 PM
To: arslist@ARSLIST.ORG
I hope someone can provide some clarity to this or substantiate that this is a
bug...
ARS7.5 p1 (server/api)
Win2003
Java 1.6
Using QualifierInfo qual = ctl.parseQualification(Roles, 'Role ID' =
-90); // has negative sign
returns ERROR (0) : Message not in catalog; Message number = 0;
but if you use the second,
and then output the .toString() of it, what does it give you?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:07 PM
To: arslist@ARSLIST.ORG
...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error
**
LJ,
This is the string output from the latter :
[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702
Joe,
You may also need to add data records to SHR:ARDBCEnumLookup for any
fields you added that were drop-list in structure. To debug you can turn
on server-side sql logging to capture the output of the query issued to
see where it's failing. Typical problems occur due to swapping of Field
ID
Additionally, for environments that expose the web to external resources
or for security conscious environments it wouldn't be the best idea to
run the web apps on the same host as the app server and certainly not on
the db server. Typically these environments would be segregated on the
network
Sreeni,
The what's new and programming models are described in the java docs for
each version. There are significant differences between v5 and v7.5 and
also a major change between 7.0 and 7.1. For you convenience, Java
System Solutions solutions has made the java docs available at:
Another example of not drinking their own Kool-Aid. A simplistic service
request through SRM or use of Advanced Interaction Form for more granularity
would do it (there's an example SRD with enhancement request in the sample
data). Of course that's just the tool. You would actually need a
Manoj,
Advanced interface forms are used when the OTB capabilities of SRM are
not enough to meet a service request need. For example, when you need to
do a large degree of validation against user data input, get data from
forms/tables outside of the SRM framework or ARS in general, and other
Has anyone ran into this error while installing TD version 1.6...
java.lang.NumberFormatException for input string 000 Stage 17
This error occurs during the validation of the CMDB connection
parameters of the install.
Full error:
Cannot initialize Configuration Helper
**
As a side you may want to have your qual include $do field$ != $NULL$ to
prevent an unqualified search on the table since that will not be immediately
set.
Hth,
Eric
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent:
Veerain,
FYI,
The simple example I provided for you can now be found on
developer.bmc.com
(http://developer.bmc.com/jiveProd/entry.jspa?externalID=2798categoryID
=506)
Happy coding :-)
-Eric
From: Action Request System discussion list(ARSList)
Gary,
You could always use the java filter plugin which will allow you to use
the random function via native java for this if you are so inclined.
-Eric
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L
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