Make sure that it isn't a display only field - and no, I've never done
that myself :)
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Monday, November 01, 2010 9:34 AM
To: arslist@ARSLIST.ORG
Subj
studio, you can choose which columns are visible in the list,
if it's not defaulted to showing, add it.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tucker, Rob
Sent: Wednesday, June 02, 2010 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studi
I'm probably blind, but I have not found a means to view what escalation
pool is set on an escalation without opening each escalation.
In the previous tool, it was simply a displayed column property.
Anyone found it?
-Rob
Rob Tucker
ARS Platform Support and Development
New Edge Networks
360
Hey Man:
Do you have all of Jerry, J.T. and me on your list?
-Rob
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Thursday, September 17, 2009 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Oregon Remedy User
This is very well thought out David. Thanks for sharing. There are still
a bunch of us dinosaurs out here Gidd :)
-Rob
New Edge Networks
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Thursday, April 1
My memory isn't what it used to be, but I believe you can change the
view pointers at the database level by changing the tablename in the
SCHEMA_VIEW table, then restarting the system. You'll see the underlying
tables for your view fields in this table.
No Warranty Implied! :)
Rob Tucker
New E
What about something simple like the google tool bar?
Rob Tucker
New Edge Networks
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, January 23, 2008 10:34 AM
To: arslist@ARSLIST.ORG
S
Do you see an error indicating a problem on arserver restart in the
arerror log? You may also want to check to verify that the views have
been properly created.
Rob Tucker
New Edge Networks
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PR
The incident number is the request id on HPD:CFG Ticket Num Generator.
It can be reset as the nextid on that form.
Rob Tucker
New Edge Networks
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Thursday, Decem
Hello All:
Has anyone done a java based chat integration with Remedy? Anything
product you prefer over another?
I'm looking to replace a product called 'Right Now' so call center
agents would see requested chats, pick them from a queue which would
create an incident, then on close the content
Very Interested.
-Rob
Rob Tucker
AR System Developer
New Edge Networks
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, November 09, 2007 7:07 AM
To: arslist@ARSLIST.ORG
Subject: RFC: CMDB Data D
Hello All:
I have an interesting problem what has me tearing my hair out. (What
little I have left)
I have a DO form with two horizontal and one vertical navigation fields.
Most of my users are fine, but with some users, in place of the nav
fields, are getting a "Page Cannot be Displayed" IE
On behalf of the two of us at New Edge Networks in Vancouver, we'd be
very interested.
Rob Tucker
New Edge Networks
[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February
p://documents.bmc.com/supportu/documents/78/31/67831/67831.pdf
My favorite quote from this doc: "Any application that uses all literals
without cursor sharing enabled is not a very scalable application."
Axton Grams
On 2/13/07, Tucker, Rob <[EMAIL PROTECTED]> wrote:
rmance
tuning if you go this route (these are possible using the ardb.conf file
as well):
- index storage
- table/index partitioning
Axton Grams
On 2/12/07, Tucker, Rob < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> > wrote:
**
We are getting ready
We are getting ready to stand up ITSM 7 on Oracle 10G.
My DBA's want to relocated all the lobs in particularly HPD:Help Desk
I grew up with SQL Server and am not:
* Sure what it is they are wanting to do
* Sure that Remedy will allow them to do what they are planning to
do
Is th
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF
AFRL/SNOD
Sent: Monday, February 12, 2007 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Alias
**
Yes. We change it and restarted the
I am using the admin tool to import a new definition of a form from one
server to another.
I am getting the following error:
Creation of one of the SQL views for the form failed within the SQL
database.
Operation completed successfully, but the SQL view is not in place.
(ARWARN 69)
I am usi
/rkm ajp13
JkMount /rkm/* ajp13
JkMount /manager ajp13
JkMount /manager/* ajp13
tomcat server.xml
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
"Tucker, Rob" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList
Thanks Will!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene
Sent: Monday, January 29, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apache/Tomcat
Rob:
You have to use the mod_jk connector to bridge the gap
All right all you gurus.
I have MidTier 7.0.1 running on Apache/Tomcat.
After install, the only way I can hit the MidTier is by using port 8080
(http://server:8080/arsys)
Is there anyway to configure so I do not have to use the 8080 port to
hit the arsys directory? (http://server/arsys)
Tha
attempting to
access, then it either doesn't exist (first two options), or you don't
have permissions (third approach).
Axton Grams
On 1/28/07, Tucker, Rob <[EMAIL PROTECTED]> wrote:
**
I hope one of you good folks is working weekends :)
I orig
supported by BMC but might be a quick
way to get you back up and running.
On 1/28/07, Tucker, Rob <[EMAIL PROTECTED]> wrote:
**
Yes, aradmin has selected permissions against everything in
those schemas.
About 80 view forms :(
@ARSLIST.ORG
Subject: Re: Oracle View Forms
** Does the ARSystem user have select access against that table?
How many views do you have to redo?
On 1/28/07, Tucker, Rob < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> > wrote:
**
I hope one of you good folks is work
I hope one of you good folks is working weekends :)
I originally had the remedy database in it's own instance of oracle. For
reasons knows only to the powers that be, we have moved the tablespace
from it's own instance to a shared instance.
The system runs fine except for all my view forms that
Is your default web path set in the admin tool?
Rob Tucker
New Edge Networks
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jose Manuel Viejo Lobato
Sent: Wednesday, January 10, 2007 2:45 AM
To: arslist@ARSLIST.ORG
Subject:
Does anyone out there know what would prevent character fields having a
length of 60 char and not being display only fields from being available
in the sort/levels of a table (tree) based on that same base form? I
have read that of course DO fields and those with a length over 128
characters aren't
**
Do any of you good
folks who work for Telecom companies have access to any industry standard
practices for categorization of network issues?
I'm being told that
there exists a standard industry coding.
Thanks,
-Rob
Rob
Tucker
New Edge
**
Hey David:
Here is a dirty little
app I cooked up some time ago that will give you the file size. You can tear the
filters apart to see what I did. I haven't looked at it in a while, so I
apologize for whatever you might find :)
-Rob
Rob Tucker
New Edge
Networks
From: Action Reque
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