Re: CMDB 2.01 supported with Helpdesk 6.0 Application?

At UserWorld, several of us were told the same thing - that is "BMC is taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1". It was quite a popular topic at the time, but BUW was around 5 - 6 months ago right? It has been in progress for an incredibly long time now..

Re: OT: ITSM Total Cost of Implementation Discussion

Hi Rick, Norm, On the ITIL thread - no toolset should be calling itself "ITIL compliant" - the OGC (who own ITIL) do not offer any test or certificate of ITIL compliance (http://www.itil.co.uk/faqs.htm#97 ). The more correct term would be "ITIL aligned", and wh

Re: New Features in 7.0.01

** Yep, that's a neat one. And it doesn't depend on the server version - a 7.0.01 user tool client will show the (clear) option even when talking to a 6.x server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of AxtonSent: Friday, 10 Nov

Re: bowser issue with 7.0.0patch2

Rick On 11/1/06, Watson, Matthew (Melbourne) <[EMAIL PROTECTED]> wrote: ** No, it's not. It is a bug and BMC have logged it as such, and it has been fixed in AR 7.0.1. We spent weeks looking at this one with BMC.

Re: CMDB Classes

Interesting...a quick search on BMC.com revealed some of the reference material BMC has still uses "ITIL compliant" Here's one: http://www.bmc.com/USA/Corporate/attachments/BMC_SS_TeliaSonera.pdf "With the first service desk ever certified as ITIL-compliant, Remedy's IT Service Management package

Re: bowser issue with 7.0.0patch2

** No, it's not. It is a bug and BMC have logged it as such, and it has been fixed in AR 7.0.1. We spent weeks looking at this one with BMC.   Rick, James - if you read Rocky's email again, he is not saying that the login page re-appearing is the issue, the actual bug is that the user cannot

Re: SupportWeb

Hi Carey, It does look like Mid Tier is being used in *some* areas - when you click certain Remedy specific links it breaks out of the CFM stuff and goes to Mid Tier views (on some screens you can see "Remedy Mid Tier 6.3" in the page header). Interesting that Mid Tier 6.3 is being used instead o

Re: Helpdesk 6.0 Support Panel displaying groups I am not a member of.

It can be done if you get rid of the LIKE On Window Loaded, run a guide that loops through either SHR:Assignment or $GROUP$ (whichever is easier for you), and build up a query in a Character field that reads something like this: 'Assigned to Group+' = ""Group A"" OR 'Assigned to Group+' = ""Group

Re: Customer Service 5.6

Hi Lee, This isn't surprising. The ITSM consoles grind to a halt as well once a similar number of HD tickets are raised. Try looking for qualifications that use $GROUPS$ with a "LIKE" and replacing them with something a bit smarter. We use a guide that finds all groups a user is in and builds up

Re: File under "Wouldn't it be nice"

It was funny that the entire ITSM product suite had just one whiteboard, whilst Control-D (or whatever it's called) had almost an entire wall, but no visitors... The majority of the evening was concentrated just in one corner of the room :-) -Original Message- From: Action Request System

Re: NEWS: ITSM6 and CMDB2 on ARS7

This was a fairly hot topic at BUW, it seems a lot of people would like to use the CI Viewer from CMDB 2.0 without having to upgrade to ITSM 7. However, nothing was promised at all by BMC, there was no "official" announcement that I'm aware of. It was merely a discussion topic. It may be something

Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0

Title: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** Rick, Roy,   The Approval Server isn't part of the "apps", it's part of the AR System. Approval Server 7.0 works fine with ITSM 6.0, all you need to do is add a few new fields onto CHG:APDetailSig (or whatever the sig join is). This is documented in

Re: ARSLIST AWARDS - For Dan

I'm tipping Houston. I didn't think much of it at the time, but on the last day of BUW I heard a few of the BMC admin staff who were helping pack up some of the stalls talking about "houston next year..". -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAI

Re: BUW:ARSlist Awards .... Tonight!

Well maybe not streaming Lars, but I'll try and get some photos from the awards and the party tonight up on a website somewhere tomorrow! Cheers, Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Fr

Re: HelpDesk 6.x - CMDB

Claire, We faced a similar problem here - we only needed to track about 8 types of CI, and the amount of classes offered in the OotB solution was way over the top (not to mention incredibly confusing in the way SHR:SchemaNames presents those classes to the end user menus). Given the BMC themselve

Re: archgid for version 7?

directory axton Watson, Matthew (Melbourne) wrote: > ** > > Hi all, > > Has anyone seen or got a copy of the archgid utility for AR 7? I can't > see one in the community downloads and the 6.3 version doesn't run > under AR 7 (it detects that the database vers

archgid for version 7?

Title: archgid for version 7? ** Hi all, Has anyone seen or got a copy of the archgid utility for AR 7? I can't see one in the community downloads and the 6.3 version doesn't run under AR 7 (it detects that the database version is too high…). Thanks, Matthew D Watson Remedy Application

Re: date/time issue - daylight saving

** Thad,   Yep we raised the same issue a while back, got the old "function as design" response from Support. We'd be happy using Date Only fields if the widget in the UT wasn't so horrible. Our users want a calendar, not three drop down lists and a "BC" checkbox.   Matt From: Action

Re: SLA on ARS 7.0

m: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne) Sent: Wednesday, August 02, 2006 12:07 AM To: arslist@ARSLIST.ORG Subject: Re: SLA on ARS 7.0 Very strange - SLA 6.0 is listed on the compatibility matrix as being fully compatible w

Re: SLA on ARS 7.0

Very strange - SLA 6.0 is listed on the compatibility matrix as being fully compatible with AR System 7.0. Has anyone else received this letter? Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Wedne

Re: ITSM 7.0 Overview Console - Plug-in Error

** BMC have a Statement of Direction document available on supportweb for the support of AR 7 and ITSM 7 in Virtual Environments . The opening paragraph states that BMC welcome the use of virtual environments and intend to make reasonable efforts to support those environments. Full support is

Re: Authentication Failed on 7.0 Midtier

** Hi Norm,   In AR 7, BMC are enforcing the use of application passwords. Make sure your AR Server has an app password set, and also make sure that when you add the AR Server into your server list in the Mid Tier config that you enter the app password as well.   We had the same issue here, th

Re: CMDB post installation checklist..

** Hi Joe,   Such a list would be enormous - not only are there forms to consider, but permission groups and data loads as well.   The installation logs generated by these installations are detailed and contain a good breakdown of every component, and any timeout issues you receive should ap

Re: cmdbdriver to move CMDB changes between servers

Atul, I've come across this error in every import I've done - I didn't get around to logging it with support, but I did find a workaround... After importing and receiving the error message, go into OBJSTR:Class and find the classes you were trying to import (both the original copy and the pending

Re: Reports and business time

Title: Message ** John,   The SLA module does this very well. SLAs can be configured to start when a ticket is submitted and finish when the ticket is resolved - the total amount of seconds the SLA was open is tracked in the SLA:Measurement form, as is the total amount of time spent in a "pau