Re: Approval function in IM/PM

Hi, Sorry to bring this up again. Though it's odd to have approval things in the Incident/Problem Management process, but I still need to find a solution about it. Any kind of suggestions or opinions are welcome. Thanks. DJHuang 2008/1/4, DJHuang <[EMAIL PROTECTED]>

Approval function in IM/PM

implement same or similar function? It's not necessary using the native Remedy approval engine or process, just need a way to do it. Any suggestions or opinions would be appreciated. Thanks. DJ

Re: Email Template .arm file, how to tell which fields are required/optional?

t add your fields into the existing push field action. I suggest the first one since it won't be altered nor overwritten by future patching. Hope this could do a little help. DJHuang 2007/12/21, T. Dee <[EMAIL PROTECTED]>: > > ** Jase - did you read "BMC Remedy IT Se

Re: Question: ITSM 7.0 - Relationships

27;s the OOTB design. DJHuang 2007/12/19, T. Dee <[EMAIL PROTECTED]>: > > ** The reason I ask is according to the ITIL process you are suppose to > open a ticket every time a user calls. So if 50 people call about the > Server being down then you would have 50 Incidents. You

Re: Creating a Crystal Report to display Work Info in ARS and ITSM 7

ution db. You need to deal with 3 forms in the crystal designer. So I prefer creating a join form something like (A join B) join C, put fields you need together in the same form then create a Crystal Report file against the join form. Hope this could help a little bit. DJHuang On

Re: ARS 7 - Calculating "estimated resolution date" - is it possible?

ngly. 3. Use Application-Bus-Time-Add sort of functions to calculate the real ETA EstResolved date/time. 4. Push the calculated value back to the incident ticket. Hope this could help a little bit. DJHuang 2007/10/18, Ri Mez < [EMAIL PROTECTED]>: > > Hi Everyone, >

Re: Need a way to measure the duration of pending status without SLM.

uot; more than one time. Thanks. DJHuang ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Need a way to measure the duration of pending status without SLM.

ged to calculate how long it took from "New" to "Resolved" for resolution time but still need to remove the pending duration. Is there anyone could kindly give me a hint or a approach how to do it? Thanks. DJHuang __

Re: Transaction log is full.

Carter, I do agree with you that there should be a regular database maintenance plan in place. As the system keep updating and customizing, DBA didn't put our ARS DB into the regular maintenance process. But now the DB issue has been taken care of. Thanks. DJHuang 2007/7/12, Carter,

Re: Transaction log is full.

situation. There are about 2 incident tickets in the db and 2000 contact information replicated/updated nightly. It end up with a more than 100GB transaction log file. Does anyone know what kind of behavior would generate a log file so large? Thank you. DJHuang 2007/7/12, Broyles Robert K Mr CTR

ITSM 7.0 Survey issue: Would it work with incidents created in IM 7.0.2 by helpdesk staffs?

requests would be forwarded to HPD:Help Desk form. Does anyone have any ideas how it can be built? Thanks. djhuang ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Is it possible?

ROTECTED]>: ** Djhuang,   If I understand you correctly, you are trying to limit access to a form to only those users who have a fixed license.  If so, here is a thought, though there may be a better way of doing this.   You can have a hidden 'License Type' field on the form you want

Re: Is it possible?

e logged on all the time. Couple of support people use floating licenses, too. As the business grows, we might have to put more men and more licenses.I would definitely take a look at the licenses monitoring tools. Really appreciated,Djhuang2006/7/28, Michiel Beijen <[EMAIL PROTECTED] >: Djhua

Is it possible?

** Hi,  Here comes a interesting question.  Anyone know that is it possible that a Remedy application could only function correctly by using a Fixed license?  Kindly let me put it this way, is there any work flow/forms/fields could be configured as it can only be accessed by a AR User Fixed license

Re: notify via SMS mobile phone messages

xtra bits n pieces for the number of the cellphone you'd be sending to.Regards,MichielOn 7/25/06, djhuang < [EMAIL PROTECTED]> wrote:> Hi Roger,>>AFAIK, there're two ways of sending SMS from a computer to mobile phones.>One is send a email contains SMS to a gateway t

Re: notify via SMS mobile phone messages

** Allow me to describe how far I go and what I've got in hands.platform information:ARS version: 6.0.3DB:  MS SQL 2000 /w SP4OS:  Windows 2000 /w SP4Install product:  ITSM Helpdesk 6.0I manage to create a notify method No.4 and see the message delivered to a file called "notify4.arn"  under \db\

Re: notify via SMS mobile phone messages

le USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall   Yahoo IM   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of djhuang Sent: Tuesday, July 25, 2006 11:11 AM To: arslist@ARSLIS

notify via SMS mobile phone messages

Hi! I currently have a working ITSM Helpdesk system but have been asked to notify our assignees via SMS message. Since SMS messages is not a default method, so I guess there would be some integrating work to do. Is there anyone could give me suggestions to accomplish this? Thanks. djhuang