Re: Knowledge Management Search

, then it probably hasn't been indexed yet by your FTS engine. Are you running FTS indexing? On Thu, Oct 30, 2014 at 2:47 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, I created a lot of knowledge articles and try to use

Re: Knowledge Management Search

on this as well as best practices. You'll need to enable it from the AR Server config. You'll need to take into other configs if you are running in a server group. Sent from my iPhone On Oct 31, 2014, at 10:26 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha

Re: Knowledge Management Search

discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Friday, October 31, 2014 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Search ** Yes I'm running in a server group, so is there special configuration to handle FTS

Knowledge Management Search

Dears, I created a lot of knowledge articles and try to use Knowledge Management Search either simple nor advanced search return value, I tried all options. Note:- I'm using version 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products

Re: Wrong escalation execution time

Any updates..?? From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, August 19, 2014 12:05 PM To: arslist@ARSLIST.ORG Subject: Wrong escalation execution time Dears, Kindly help as I'm facing a critical issue, the escalations are running randomly regardless the execution time

Recall: Wrong escalation execution time

Mahmoud Mahdy-Mohamed, Vodafone Egypt would like to recall the message, Wrong escalation execution time. * The content of this document is classified as Vodafone Egypt S.A.E

Re: Wrong escalation execution time

Please ignore last message, it was sent by mistake From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Sunday, August 24, 2014 1:57 PM To: arslist@ARSLIST.ORG Subject: RE: Wrong escalation execution time Any updates..?? From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, August 19, 2014 12

Wrong escalation execution time

:- I'm using 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com

Modify current out of the box pending reasons (Problem Management 7.6.04)

Dears, Please help as I'd like to modify the current pending reasons in Problem Management 7.6.04 however the property is dimmed. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy

Re: Modify current out of the box pending reasons (Problem Management 7.6.04)

: Modify current out of the box pending reasons (Problem Management 7.6.04) ** You'll need to overlay the field and add/modify items and do the same by adding/modifying records in the sys:status reason menu items form Sent from my iPhone On Aug 11, 2014, at 4:08 AM, Mahmoud Mahdy-Mohamed, Vodafone

Addmin new CI and service 7.6.04

Dears, Please advise as I'm trying to add new CI and service using 7.6.04 version but I don't know from where can I do this function. I'd like to add multiple via CSV file or one by one on Remedy form. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology

error while opening Configuration Tool 7.6.04 SP4 IIS-Tomcat

Dears, I'm facing the below error after Mid-tier installation 7.6.04 SP4 IIS (Web server) Tomcat (JSP Engine). HTTP Error 404.0 - Not Found Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail

Entry doesn't exist in Database(302)

Dears, please help as I facing a critical issue when alot of users modify some Tickets and causing to lose data. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at

Re: 7.6.04 midtier Connect settings

System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of mahmoud mahdy Sent: Thursday, February 27, 2014 6:24 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 midtier Connect settings Dears, suppose that I will increase memory to be doubled and also increase heap

Re: 7.6.04 midtier Connect settings

heap size, more memory. For 200 connections, you might need to double your numbers. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of mahmoud mahdy Sent: Wednesday, February 26, 2014 4:21 PM To: arslist@ARSLIST.ORG Subject: 7.6.04

configure load balancer between Web servers and application servers

Dears, I have two web servers and two application servers and I'd like to define a new load balancer between web and application servers with at least connection option. we are on 7.6.04 version

7.6.04 midtier Connect settings

Dears, we configured our midtier as below:- configuration tool- connection settings- maximum connections per server =80. Please advise what will happen if user number (81) try to connect also, can we increase the value of maximum connections per server to be 200 for example and what is the

how to add new application server to a server group

Dears, please advise, I'd like to add a new server to my server group, is there any document guide clarify how to do thar?. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at

configure Server Groups

Dears, please help as I need the best configuration to restructure my server groups, I have 2 application servers and 2 web servers and physical load balancer. please share any documents that illustrate how to configure server groups if exist. Thanks

Recommended web browser (7.6.04 SP4)

Dears, Please tell me what is the recommended browser fro 7.6.04 SP4..??. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have

Re: Recommended web browser (7.6.04 SP4)

. Regards Munesh On Thu, Dec 12, 2013 at 7:41 PM, mahmoud mahdy mahmoud_ma...@live.com wrote: ** Dears, Please tell me what is the recommended browser fro 7.6.04 SP4..??. Thanks _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_

error when add new incident type (7.6.04 SP4)

Dears, I'm facing the below error when I tried to add new type in out of the box field (Incident Type):- Use the menus to select this information. (ARERR 1291045). Thanks,

I'm facing critical issue on 7.6.04 SP4

Dears, when users open Incident Module the following error has been appeared:- You have no access permission to the form HPD:Help Desk. (ARERR 9264) Please help. Thanks ___

License Error 7.6.04

Dears, Please help as I'm facing the follwoing error when I opened People Management Console and try to change some users profiles:- The number of licenses required by the staging forms is greater than the number of available licenses. Choose Functions License Compliance Check to verify.

Archive Incident Management Change Management 7.1

Dears, Kindly help as we have (500 GB database file) which affecting our performance and causing system down. is there a way to truncate the history data from the system or DB..?. Thanks, Best Regards,

Re: Archive Incident Management Change Management 7.1

to migrate data. Challenge here would be data integritiy which should be impacted. Good Luck !! Regards Kiran On Mon, Jul 15, 2013 at 2:22 PM, mahmoud mahdy mahmoud_ma...@live.com wrote: ** Dears, Kindly help as we have (500 GB database file) which affecting our performance

Re: Archive Incident Management Change Management 7.1

7.1 To: arslist@ARSLIST.ORG ** Delete from remedy as far as possible. Sent from my Xperia™ smartphone mahmoud mahdy mahmoud_ma...@live.com wrote: ** Dears, I'd like to delete the history and keep only the last two years. so, is it better to delete form remedy forms or DB..? Thanks Date

Re: Archive Incident Management Change Management 7.1

weeks. Sent from my Xperia™ smartphone mahmoud mahdy mahmoud_ma...@live.com wrote: ** I contacted WIPRO whom support BMC Remedy, and they told me that deleting from DB level is better as it is a huge data and the system may not be able to complete. Date: Mon, 15 Jul 2013 04:19:48 -0500

error when trying to open file in 7.6.04

Dears, Kindly I need your help as I'm trying to run this command [Run process command: PERFORM-ACTION-OPEN-URL new D:\Test] and I'm facing this error [Error while performing filter action]. waiting for your help. Thanks

Re: error when trying to open file in 7.6.04

in 7.6.04 To: arslist@ARSLIST.ORG ** Also the command should be run through an Active Link, not a filter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of mahmoud mahdy Sent: 24 June 2013 15:15 To: arslist@ARSLIST.ORG Subject: error when trying

error while installing BMC Atrium Core 7.6.04

-tier Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com

error while installing BMC Atrium Core 7.6.04

-tier Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com

Change Management Asset management 7.6.04

Dears, Please I need your support to provide me with a document that illustrate the practical full cycle to create CRQ and how this will effect on Asset management specially In Inventory value. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology

Re: mandatory product categorizations in 7.6.04

Regards, Pallavi On Wed, Apr 24, 2013 at 5:48 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help me to keep these categorizations in the change form itself while I'm creating a new change request

Re: product categorizations in 7.6.04

links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04

Re: Copy from attachment pool to other in 7.1

) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: 24 April 2013 09:41 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Copy from attachment pool to other in 7.1 ** Dears, Please help me to copy data from attachment pool to other attachment pool

mandatory product categorizations in 7.6.04

Dears, Please help me to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these product categorizations while they are creating new change requests. Thanks, Best Regards, Mahmoud Mahdy Mohammed

product categorizations in 7.6.04

Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha

Re: New features in Change Management 7.6.04 compared to 7.1

to 7.1 ** One assumes you have access to the release notes that would list those? Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: April 7, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: New features

New features in Change Management 7.6.04 compared to 7.1

Dears, Please provide me with a presentation or document which illustrates the new features in change management 7.6.04 (ITSM and configuration) compared to 7.1 version. Thanks

Re: Error when installing SLM 7.604 SP1

] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Monday, February 11, 2013 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Error when installing SLM 7.604 SP1 ** ** What is the error you get? Sent from my BlackBerry(r) smartphone from !DEA From: Mahmoud Mahdy

Re: Error when installing SLM 7.604 SP1

name field blank and proceed with the installation. Regards, Abhishek gupta On Feb 11, 2013 2:54 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** The below is the error that I'm facing: Database connection failed

Default passpword for ARAdmin user on ARsystem version 7.6.04

Dears, Kindly I need your help to know the default password for ARsystem DB; user Name ARAdmin , I was asked to put the password when installing Service Level Management 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services

Load balancer document for 7.6.x

Hi guys, I need your help to provide me with any documentation about load balancer configuration document for 7.6.x. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha

bmc atrium orchestrator

, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com

Re: Print form from IE

[cid:image001.jpg@01CD903E.334AE1D0] Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed

Re: Print form from IE

Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can

Re: Print form from IE

. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:03 AM

Re: Print form from IE

jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:10 AM To: arslist@arslist.org Subject: Re: Print form from IE ** This button

Re: Error when save form in 7.6.04 SP2

Dears, We use IE8, is it supported..??, also this problem occurs on Client. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel

LIC:SYS-License Permission Map form not found

Dears, Please help as I installed ARS 7.6.04 on windows 2008 server and when I try to put the permission mapping, I can't find LIC:SYS-License Permission Map form !!. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone

Concatenate two strings in one string

Dears, I'd like to ask about a function that can concatenate two strings in one string ( from two character fields into one character field). Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail

Default password for ARADmin

Dears, Please advise me, when installing ARSystem ver.7.1 I faced a problem and I need the default password for ARADmin..?? Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha

Re: Atrium Core 7.6.4 installation problem

I installed it with ARS and the mid-tier working fine -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven Sent: Monday, April 23, 2012 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core 7.6.4 installation

Atrium Core 7.6.4 installation problem

Dears, Please I need help in atrium installation as I face the following error:- Cannot access Tomcat parameters. Verify that Tomcat is running.; however tomcat service is running. Please advice. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology

Re: Problem when install ARsystem

discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 6:13 AM To: arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed

Problem when install ARsystem

. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com

Assignment Company and Organization values in 7.6.4 SP2

Dears, Anyone know how can I obtain the values of Assignment Company and Organization separately as I used both in a lot of customizations.?? Note:- I'm upgrading from version 7.1 to 7.6.4 SP2 and only the last layer appears Assigned Group. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP

Assignment Company and Organization values in 7.6.4 SP2

Dears, Anyone know how can I obtain the values of Assignment Company and Organization separately as I used both in a lot of customizations.?? Note:- I'm upgrading from version 7.1 to 7.6.4 SP2. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products

expand the width of help desk form in Developer Studio using 7.6.4 SP2

Dears, Anyone know how can I expand the width of help desk form in Developer Studio, so I can add more fields; each beside the others. Please advice as the allowed space to arrange fields in is very narrow and I can't expand the width of the form. Thanks, Best Regards, Mahmoud Mahdy Mohammed

Re: expand the width of help desk form in Developer Studio using 7.6.4 SP2

[Brookfield Logo] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Tuesday, February 21, 2012 7:39 AM

Re: Auto create template change with tasks

using ARS ver 7.1.0. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com From: Action Request System discussion list

Re: Auto create template change with tasks

] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Wednesday, January 18, 2012 6:38 AM To: arslist@ARSLIST.ORG Subject: Auto create template change with tasks ** Hi All, I'm trying to auto create change template with tasks and after search I follow the below link but I still have problems to fill template

Re: Auto create template change with tasks

created. Please advice. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com From: Action Request System discussion list

Replacement of CSV reports

Dears, We are upgrading from 7.1.0 to 7.6.4 SP2 and we want a replacement tool for extracting users reports on CSV files(excel sheet)as ver 7.6.4 sp2 doesn't have any Export to option like in the previous version. Please advice. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business

I can't find Help Desk View

Dears, I tried to delete a new field which added upon customer's requirements from the form Hel Desk, but it couldn't be deleted so, I tried to delete it from ARSystem DB from both (Help Desk View, Help Desk Table). Unfortunately,after deleting the field I can't find Help Desk View in the

Re: I can't find Help Desk View

Dears, I'm using 7.1 version and the error message is can't find Help Desk Form to Open when I tried to open it. I already restored the DB but I need the root cause of the problem or what the reasons that may cause to lose Help Desk View. Thanks Best Regards -Original Message- From:

Re: I can't find Help Desk View

Dears, I tried to delete the field from the form but when I couldn't do that I deleted it from the DB from both (Help Desk view, Help Desk Table) but unfortunately when I tested after deleting those fields from DB I opened ARUser to open Help Desk Form but error message appeared Can't find

Re: I can't find Help Desk View

Dears, To export def file for Help Desk form, this may affect the production performance. So, I think this solution will be difficult and for the error message it will appear when I will try to delete the field again. I will send you the error message when it will appear. Now my concentration

Re: I can't find Help Desk View

monkeying around in the DB altering structure -- unless you want to learn a hard lesson via the burn learn method. -JDHood On Mon, Nov 14, 2011 at 5:13 AM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: Dears, To export def file for Help

Re: I can't find Help Desk View

not know what you are doing in the AR System, you should definitely not go monkeying around in the DB altering structure -- unless you want to learn a hard lesson via the burn learn method. -JDHood On Mon, Nov 14, 2011 at 5:13 AM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha

Export and import Attachements

Hello, Please I need your help to export and import attachements as objects. Thanks, Best Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Upgrade from 7.1 to 7.6

Wed did alot of customizations in incident and change modules, and we need to transfer these customizations to the new version so we want to know what is the guidelines that should be taken in our considerations when upgrade and how we can transfer the customized permisions easily.