Re: Incident ID - Different prefix, linear sequence for each Company

2013-10-18 Thread ranjit jadhav
Hello Mau, The incident id is generated on form "HPD:CFG Ticket Num Generator", its request ID field has the default prefix as "INC", if you change it here it will get applied for incident creation. To address your requirement you need some customization as bellow - For each c

Re: How to debug active liniks

2013-07-15 Thread ranjit jadhav
You can get the name of AR API in server side API log, if you enable it at same time as you capture active link log. @ below log out put, I guess 42 is ARGetListActiveLink call, but not sure. ...Ranjit On Sun, 7/14/13, Angus Comber wrote: Subject

Re: Form with Overlay Corruption

2013-07-12 Thread ranjit jadhav
Lisa, Do you see any num field mismatch error in arerror.log file? I remember there was issue with display only form with custom field when imported, its numfield in arschema table gets updated with wrong value and that corrupts the overlay form definition, in this case error with that schema i

Re: What form is arsvcdsp.log turned on from? Dispatcher

2013-07-12 Thread Ranjit Jadhav
Tim, There is no Form interface to turn on or off dispatcher log, it is done manually from the ar.cfg file by adding or removing the dispatcher log file tag. regards Ranjit ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Please help me

2013-07-04 Thread ranjit jadhav
Robin, I would suggest to create a vendor form to fetch records from external source, you will have to write your own ardbc plugin (c or java and you must implement GetListEntryWithFields in plugin). Once vendor form is in place , write an active link that executes on enter and performs set fie

Re: Overlay

2013-06-24 Thread ranjit jadhav
Ron, Best practice mode DevStudio must be used to create and edit overlay, overlays are not visible in Base mode. When you add field in base mode, the field is available to overlay as well but when the form and view is overlay then newly added field is part view overlay hence it is not be seen

Re: For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

2013-06-05 Thread Ranjit Jadhav
John, "ALLOW_SNAPSHOT_ISOLATION" & "READ_COMMITTED_SNAPSHOT" settings are required to enable "Row versioning framework in SQL Server" to avoid deadlock due to concurrent update of data in same table. Database deadlock is experienced during ITSM Install/Upgrade when multithreaded data-import is