Re: (probably a dumb) SmartIT question

2015-10-08 Thread Lippincott, Levi (OMA-GIS)
t Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, October 08, 2015 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: (probably a dumb) SmartIT question ** You can’t really build

Re: (probably a dumb) SmartIT question

2015-10-08 Thread Pierson, Shawn
though. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, October 08, 2015 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: (probably a dumb) SmartIT question ** I can&#

Re: (probably a dumb) SmartIT question

2015-10-08 Thread Jason Miller
nt is a Gift; But Character is a Choice." -Matt Grotewold-* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow > *Sent:* Thursday, October 08, 2015 1:12 PM > > > *To:* arslist@ARSLIST.OR

Re: (probably a dumb) SmartIT question

2015-10-08 Thread Lippincott, Levi (OMA-GIS)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, October 08, 2015 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: (probably a dumb) SmartIT question ** I can't find Build Workflow anywhere in herehmm William Rentfrow wrentf...@stratacominc.com<mailto:wr

Re: (probably a dumb) SmartIT question

2015-10-08 Thread William Rentfrow
rsday, October 08, 2015 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: (probably a dumb) SmartIT question ** William, We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, because some o

Re: (probably a dumb) SmartIT question

2015-10-08 Thread Thad Esser
ssion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Thursday, October 08, 2015 11:26 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: (probably a dumb) SmartIT question > > > > ** > > William, > > So...I'll state at first

Re: (probably a dumb) SmartIT question

2015-10-08 Thread Lippincott, Levi (OMA-GIS)
ystem discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, October 08, 2015 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: (probably a dumb) SmartIT question ** LJ - Thanks for the reply. I get the filter validation but there's so much functi

Re: (probably a dumb) SmartIT question

2015-10-08 Thread William Rentfrow
Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, October 08, 2015 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: (probably a dumb) SmartIT quest

Re: (probably a dumb) SmartIT question

2015-10-08 Thread LJ LongWing
William, So...I'll state at first that I'm 0% familiar with SmartIT, and you know it better than me at this moment.but, with that said. It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' type client, meaning that I don't believe that SmartIT fires Active Links, and

(probably a dumb) SmartIT question

2015-10-08 Thread William Rentfrow
Hi listers - I am just getting started in SmartIT. We just installed the most recent version (I can check that, but I don't think it's really relevant). We have a bunch of custom workflow on HPD:Help Desk - things like "enter an account code" and assuming the code is valid it displays the off