Migrating SLM object from 7.1 to 7.5/7.6

2011-01-17 Thread Ron Gehring
Has anyone undergone migrating SLM Service Targets and SLAs from a 7.1 instance to a 7.5/7.6 instance, and generated procedure documents that can be shared? We are in the midst of migrating all data from between servers and need to ensure that we retain all of the original SLM IDs. The SLM export

Linux Silent Install Upgrading from 7.1 to 7.5 patch 4

2010-03-05 Thread Starr Perkins
Hello Listers, I read the archives and saw lots of issues with the 7.5 silent installer but I did not see many success stories. Has anyone gotten it to work with Linux? Rick cook mentioned that he couldn't find a log file - I can't seem to either. I get to the point where it says ARSystem crea

Linux Silent Install Upgrading from 7.1 to 7.5 patch 4

2010-03-05 Thread Starr Perkins
Hello Listers, I read the archives and saw lots of issues with the 7.5 silent installer but I did not see many success stories. Has anyone gotten it to work with Linux? Rick cook mentioned that he couldn't find a log file - I can't seem to either. I get to the point where it says ARSystem crea

Re: Question on moving from 7.1 to 7.5`

2009-05-01 Thread Copits . Richard
Thank you. That's exactly what we need to know! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Friday, May 01, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Question on moving from 7.1 to 7.5` ** Richard,

Re: Question on moving from 7.1 to 7.5`

2009-05-01 Thread Matt Reinfeldt
v environments). Good luck! Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Friday, May 01, 2009 7:08 AM To: arslist@ARSLIST.ORG Subject: Question on moving from 7.1 to 7.5` ** We currently ar

Question on moving from 7.1 to 7.5`

2009-05-01 Thread Copits . Richard
We currently are at 7.1 and using problem and incident. We want to upgrade to 7.5. What patches should we then install that would bring us to a reliable configuration? We're on a windows platform. Thanks! Portions of this message may be confidential under an exemption to Ohio's public records l

Re: 7.1 to 7.5

2009-02-12 Thread jham36
I just found the patch you need on the patch site. ITSM Atrium Compatibility Patch 7000. YOu can find it under any of the ITSM 7.0.03 products. "This patch allows ITSM 7.0.03 patch 009 products to continue to run once AR and Atrium are upgrade to version 7.5.00" On Feb 11, 4:20 pm, Louise Van H

Re: 7.1 to 7.5

2009-02-12 Thread jham36
You can use ITSM 7.01 with ARS 7.5 server. You need to be at ITSM 7.01 Patch 9 or higher and in order to use the 7.5 CMDB you will need to install the ITSM Atrium Compatability Patch 7.5. I have not seen the patch on the patch site. It may be bundled with the 7.5 Atrium Core install files. Jame

Re: 7.1 to 7.5

2009-02-11 Thread Rick Cook
RG Sent: Wednesday, February 11, 2009 1:20 PM Subject: 7.1 to 7.5 ** Because I am only doing a greenfield install of 7.5, I have not as yet done an exploration of what the upgrade path and interoperability capabilities are between ITSM 7.5 (on ARS 7.5) and ITSM 7.01 on ARS 7.1. I w

7.1 to 7.5

2009-02-11 Thread Louise Van Hine
  Because I am only doing a greenfield install of 7.5, I have not as yet done an exploration of what the upgrade path and interoperability capabilities are between ITSM 7.5 (on ARS 7.5) and ITSM 7.01 on ARS 7.1.  I wasn't able to find any 7.5 white papers on upgrade paths or interoperability.  H