Re: AIF's and adding default values

2011-03-04 Thread Vinay Vermani
Hi Mike, Check if There is activelink on menu select of Impact and Urgency which set the value of fields that are mapped to impact and urgency. In that case you want to populate those fields as well on window open of AIF Enjoy troubleshooting :) Regards Vinay Vermani On Fri, Mar 4, 2011 at 2

Re: AIF's and adding default values

2011-03-04 Thread Michael Burton
REQ works correctly and a incident is raised. Most odd. Will keep digging. Cheers - Mike > Date: Fri, 4 Mar 2011 11:46:15 -0800 > From: tpala...@gmail.com > Subject: Re: AIF's and adding default values > To: arslist@ARSLIST.ORG > > Mike, > > using an active link to po

Re: AIF's and adding default values

2011-03-04 Thread Tami Palacky
Mike, using an active link to populate the defualts should work. i had to create workflow to do that even though i had defaults set in in AIF forms. Tami Palacky Remedy Developer Dev Technology On Mar 1, 8:54 am, Michael Burton wrote: > Hi, > > I've just joined the list today after scanning t

AIF's and adding default values

2011-03-01 Thread Michael Burton
Hi, I've just joined the list today after scanning the archives, so apologies if this has been covered before - I've read related threads that I could find. Basically we have created an AIF for users to submit/create Incidents via the Request Entry Portal. When the AIF opens, it doesn't