Hi Mike,
Check if There is activelink on menu select of Impact and Urgency which set
the value of fields that are mapped to impact and urgency. In that case you
want to populate those fields as well on window open of AIF
Enjoy troubleshooting :)
Regards
Vinay Vermani
On Fri, Mar 4, 2011 at 2
REQ works correctly and a incident
is raised.
Most odd.
Will keep digging.
Cheers
-
Mike
> Date: Fri, 4 Mar 2011 11:46:15 -0800
> From: tpala...@gmail.com
> Subject: Re: AIF's and adding default values
> To: arslist@ARSLIST.ORG
>
> Mike,
>
> using an active link to po
Mike,
using an active link to populate the defualts should work. i had to
create workflow to do that even though i had defaults set in in AIF
forms.
Tami Palacky
Remedy Developer
Dev Technology
On Mar 1, 8:54 am, Michael Burton
wrote:
> Hi,
>
> I've just joined the list today after scanning t
Hi,
I've just joined the list today after scanning the archives, so apologies if
this has been covered before - I've read related threads that I could find.
Basically we have created an AIF for users to submit/create Incidents via the
Request Entry Portal.
When the AIF opens, it doesn't
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