HI
If you need to archive the incident tickets you can use Remedy DSO that is
Distributed Server Option. with this you can have a server which is
dedicated to only archving purpose and there are trnsfer modes through
which you can archive the incidents from the HPD:Help Desk form to another
f
form.
Best Regards,
Uday Joshi
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: Saturday, April 17, 2010 22:30
To: arslist@ARSLIST.ORG
Cc: Uday Joshi (WT01 - Retail, CPG, Transportation & Government)
Subject: RE: Archiving for incidents in Remedy
Hi there
list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Uday Joshi
Sent: Monday, March 01, 2010 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving for incidents in Remedy
**
Hi Amanullah,
Please refer to "Form and Application Objects guide". It has appendix
explaining archiving
.ORG
Subject: Re: Archiving for incidents in Remedy
**
Hi Amunullah,
ITSM requires a much more smarter solution as BMC offers for OOTB archiving.
I set up a database driven solution to archive ITSM 7.x and 7.5 considering the
data and permission model.
If you need more information pls let me know.
Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, 1 March 2010 16:47
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Archiving for incidents in Remedy
**
Hi Guys,
Version 7.1.00 Patch 007
First I need any link for studying material on "Archiving in BMC
Remedy".
Secondly we need
est System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, March 01, 2010 11:17
To: arslist@ARSLIST.ORG
Subject: Archiving for incidents in Remedy
**
Hi Guys,
Version 7.1.00 Patch 007
First I need any link for studying material on
Hi Guys,
Version 7.1.00 Patch 007
First I need any link for studying material on "Archiving in BMC Remedy".
Secondly we need to do Archiving for incidents in BMC Remedy, how we can do
archiving in Remedy?
Thanks & Regards
Amanullah
Software Consultant
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