Re: Archiving for incidents in Remedy

HI If you need to archive the incident tickets you can use Remedy DSO that is Distributed Server Option. with this you can have a server which is dedicated to only archving purpose and there are trnsfer modes through which you can archive the incidents from the HPD:Help Desk form to another

Re: Archiving for incidents in Remedy

. Best Regards, Uday Joshi From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: Saturday, April 17, 2010 22:30 To: arslist@ARSLIST.ORG Cc: Uday Joshi (WT01 - Retail, CPG, Transportation Government) Subject: RE: Archiving for incidents in Remedy Hi there, I have

Re: Archiving for incidents in Remedy

(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Uday Joshi Sent: Monday, March 01, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving for incidents in Remedy ** Hi Amanullah, Please refer to Form and Application Objects guide. It has appendix explaining archiving process. The overall

Re: Archiving for incidents in Remedy

Subject: Re: Archiving for incidents in Remedy ** Hi Amunullah, ITSM requires a much more smarter solution as BMC offers for OOTB archiving. I set up a database driven solution to archive ITSM 7.x and 7.5 considering the data and permission model. If you need more information pls let me know. Kind

Re: Archiving for incidents in Remedy

Of ITN (Amanullah Bashir Ahmed) Sent: Monday, 1 March 2010 16:47 To: arslist@ARSLIST.ORG Subject: [ARSLIST] Archiving for incidents in Remedy ** Hi Guys, Version 7.1.00 Patch 007 First I need any link for studying material on Archiving in BMC Remedy. Secondly we need to do Archiving