Re: CTI Integration toward ITSM

2012-11-16 Thread Jason Miller
Hi Jan, You might be thinking of Mark Gemmell at Devoteam. http://www.arslist.org/cgi-bin/wa.exe?A2=ARSLIST;74aeb7a6.0912 Fri, 11 Dec 2009 03:14:11 -0800 Hi At wwrug09 in las vegas we presented our cti for remedy called via. It is a full integration

CTI Integration toward ITSM

2012-11-07 Thread Jan Lindhardsen
Hi All! I'm struggling to find some valid info on ways to integrate a client CTI (telephony) system towards ITSM. I have previous done a number of integrations towards ARS, but with User Tool gone, I believe that it's a complete new ball game? Does anyone here at the list have any real world

Re: CTI Integration toward ITSM

2012-11-07 Thread Rune Kristian Sørlid
Hi Jan. One easy way is to use a url to a script that takes the phone number as a varable. In the script you just rediect to a script that uses the viewformservlet. /Rune 2012/11/7 Jan Lindhardsen arsl...@dignitas.se Hi All! I'm struggling to find some valid info on ways to integrate a