Hi Jan,
You might be thinking of Mark Gemmell at Devoteam.
http://www.arslist.org/cgi-bin/wa.exe?A2=ARSLIST;74aeb7a6.0912
Fri, 11 Dec 2009 03:14:11 -0800
Hi
At wwrug09 in las vegas we presented our cti for remedy called via.
It is a full integration
Hi All!
I'm struggling to find some valid info on ways to integrate a client CTI
(telephony) system towards ITSM.
I have previous done a number of integrations towards ARS, but with User Tool
gone, I believe that it's a complete new ball game?
Does anyone here at the list have any real world
Hi Jan.
One easy way is to use a url to a script that takes the phone number as a
varable.
In the script you just rediect to a script that uses the viewformservlet.
/Rune
2012/11/7 Jan Lindhardsen arsl...@dignitas.se
Hi All!
I'm struggling to find some valid info on ways to integrate a
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