Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1

2008-07-31 Thread Howard Richter
That is not a good idea at all. We found a number of issues with 7.0.0 patch 2 of the client on a patch 3 system, I am not sure what you would get with a version that old. If its an issue getting v.7 of the tool to your users, maybe move them to the Web. Howard On 7/31/08, Shellman, David

Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1

2008-07-31 Thread William Rentfrow
I have to agree on this - don't do it. A while back we had a customer with AR 4.x clients connecting to a 6.x server - a few workstations got missed in an upgrade. One API call had changed on the backend. Whenever a user did a certain specific search the entire server went down immediately.

Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1(SOLVED)

2008-07-29 Thread Shrestha, Manjari R.
Thank you Susan, Shawn and Carey for your input, I went ahead and upgraded the user tool to 7.1 :-). Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED]

Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1

2008-07-28 Thread Shrestha, Manjari R.
Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! Manjari R. Shrestha

Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1

2008-07-28 Thread Carey Matthew Black
Manjari, In general I have found that upgrading the client first is a better strategy. The newer clients can _generally_ down grade their behavior to be like the older client better than the older client can talk to the newer servers. This is especially true if your talking about security

Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1

2008-07-28 Thread Pierson, Shawn
Not to mention that even if it does appear to work, BMC support will not help you with issues if you encounter them with this configuration because it is not supported. I agree with the client upgrade being done first in this case. -Original Message- From: Action Request System

Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1

2008-07-28 Thread Susan Palmer
Manjari, That was our strategy when we upgraded from 5.1.2 to 7.0.1P3 and it caused us a tremendous amount of grief. It worked in the past to keep an older version of the user tool but with this combination it was terrible. Something in the login process would cause issues and threads would