18, 2007 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Create Incident record via Email
**
Hi Thiru,
We have done the EXACT same thing except we don't send formatted emails,
as customers denied to send formatted emails. We use free form emails.
However, what we have done the following
Of Thirumavalavan Muthusamy NCS
Sent: Tuesday, May 22, 2007 7:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Create Incident record via Email
Hi Gautam,
Thank you for your email. Can you tell me how do you pass the Message ID
from email to HelpDesk form?
Regards
Thiru
:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS
Sent: Wednesday, May 16, 2007 9:20 PM
To: arslist@ARSLIST.ORG
Subject: Create Incident record via Email
**
Hi,
I am using Email Template to create Incident record. There is no issue
on
this.
However, I would like to make the relationship
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sheriff,Hussain
Sent: Friday, May 18, 2007 4:24 AM
To: arslist@ARSLIST.ORG
Subject: Create Incident record via Email
**
Thiru,
Since you are creating incident records in HPD:Help Desk based on email
, 2007 7:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Create Incident record via Email
Hi Hussain,
1) We don't want to replicate the file attachments. Hence, the
attachments are to be left in the email and to make a relationship
between email and the incident record.
2) 'Service Desk
Hi,
I am using Email Template to create Incident record. There is no issue
on this.
However, I would like to make the relationship between the Email (Schema
- AR System Email Messages) and Incident record (Schema: HPD: Help
Desk). This will help the support engineer to view the incoming email
Muthusamy NCS
Sent: Wednesday, May 16, 2007 9:20 PM
To: arslist@ARSLIST.ORG
Subject: Create Incident record via Email
**
Hi,
I am using Email Template to create Incident record. There is no issue on
this.
However, I would like to make the relationship between the Email (Schema -
AR System
7 matches
Mail list logo
