Re: Create notification having subject and email body for different tickets

Hi, I suspect you these display-only-fields multiple times in the same transaction. That would result in that only the last content of the fields would be used in all notifications sent. So you probably need to rethink the solution slightly. If you turn on API/ESCL/FLTR/SQL logging to the same

Re: Create notification having subject and email body for different tickets

We are using 'Notify' action and fields used are display only. We keep copies of notification emails sent in a mailbox. The copy sent has all the correct info in both header and email body. Since email in mailbox looks ok, could it still be a problem at remedy side? May be the EML got mixed up

Re: Create notification having subject and email body for different tickets

Hi, Are you using the FLTR/ESCL Notify Action, or are you Pushing data to AR System Email Messages? Another common cause would be that you use (display-only) fields in the notification, that are changed AFTER you Push/Notify Action is executed. This would change the Notify/Push as these are

Create notification having subject and email body for different tickets

Hello All, I need help with email notifications. Though we are using ar system email messages but other intermediate notification forms are all customized. Not having any other OOTB form. Some email notifications sent to requester has subject line for different ticket # and email body for