I was asked if there is any way a customer can see all of their open requests
(meaning Incidents), or open requests for their department in Remedy -
something I used to give them in Remedy Help Desk 4 and 5.5 using ARSPerl. In
our implementation of ITSM 7.0 customers have NO ACCESS AT ALL to
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, January 28, 2010 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Displaying open requests for Customers and SRM Documentation
I was asked if there is any way a customer can see all
I am sitting in Dallas Airport (DFW) waiting for a delayed plane. (Big
weather here today - but good meetings none the less)
Chris/gang,
Kinetic Request can do what you are asking about.
See example:
http://img.skitch.com/20100129-fca5mkwenyed1rery2t8nrnttq.jpg
Basically the Catalog Page
of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Thursday, January 28, 2010 9:00 PM
To: arslist@ARSLIST.ORG
Subject: ADV Re: [ARSLIST] Displaying open requests for Customers
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