LA configured as above, you will not receive that error.
Jase
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Tuesday, October 23, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Er
Of Jase Brandon
Sent: Tuesday, October 23, 2007 9:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error-- urgent help needed
**
Not neccessarily..
On the Terms and Conditions Tab of the SLA, you may have configured
"Find the Holidays in the Application Form" to "Yes".
Since you sta
: Re: Error-- urgent help needed
**
Not neccessarily..
On the Terms and Conditions Tab of the SLA, you may have configured
"Find the Holidays in the Application Form" to "Yes".
Since you stated the problem is only happening on one ticket, I am
guessing that you have the ab
as above, you will not receive that error.
Jase
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Tuesday, October 23, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error-- urgent help neede
ECTED] On Behalf Of Jase Brandon
Sent: Tuesday, October 23, 2007 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error-- urgent help needed
**
Hi Rajesh,
You need to have an entry for the group on the ticket in the Business
Time Holidays form... else you get the error below.
OR...
reconfigure your S
320-4494
Cell - (334) - 318-5426
[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Tuesday, October 23, 2007 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Error-- urge
Dear List,
Whenever a consultant is trying to put the status of the ticket from
Pending to WIP on Helpdesk he/She is getting this error
"No holiday definition exists with the specified tag". (ARERR637)
I have rebuild the whole SLA's.
But the funny thing is that this is happening for some t
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