RE: [Ext] Help with Escalation on how to Run on Last Record, Only

2018-06-22 Thread Champagne, Susan
and see what I can come up with. Thanks again, Susan From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Dave Shellman Sent: June-18-18 4:46 PM To: ARSList Subject: Re: [Ext] Help with Escalation on how to Run on Last Record, Only In the past I created a process that would send out

Re: [Ext] Help with Escalation on how to Run on Last Record, Only

2018-06-18 Thread Dave Shellman
a process is run on the records. > > Hope this helps a bit. > > > - Original Message - > From: "Powell, Timothy" > To: "arslist" > Sent: Monday, June 18, 2018 4:00:26 PM > Subject: RE: [Ext] Help with Escalation on how to Run on Last Record, O

Re: [Ext] Help with Escalation on how to Run on Last Record, Only

2018-06-18 Thread pritch via ARSList
ent: Monday, June 18, 2018 4:00:26 PM Subject: RE: [Ext] Help with Escalation on how to Run on Last Record, Only You don’t mention if your using ITSM or custom apps, but here’s another way to skin the cat which will work if you’re using any kind of console that displays assigned tickets. It will wo

Re: [Ext] Help with Escalation on how to Run on Last Record, Only

2018-06-18 Thread Jason Miller
nd if the service stops, the team is notified and it isn’t dependent on > ARS services for delivery of the alert that something has gone wrong. > > > > Thanks > > > > *From:* ARSList *On Behalf Of *Champagne, > Susan > *Sent:* Monday, June 18, 2018 2:53 PM > *To:*

RE: [Ext] Help with Escalation on how to Run on Last Record, Only

2018-06-18 Thread Powell, Timothy
some sense of urgency to the ticket. Just some thoughts. Tim Powell From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Champagne, Susan Sent: Monday, June 18, 2018 3:27 PM To: 'ARSList' Subject: [EXTERNAL] RE: [Ext] Help with Escalation on how to Run on Last Record, O

RE: [Ext] Help with Escalation on how to Run on Last Record, Only

2018-06-18 Thread Champagne, Susan
! Susan From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Mckinnish, Randy via ARSList Sent: June-18-18 3:18 PM To: ARSList Cc: Mckinnish, Randy Subject: RE: [Ext] Help with Escalation on how to Run on Last Record, Only Susan, Even if the escalation fired and ran, if the email engine

RE: [Ext] Help with Escalation on how to Run on Last Record, Only

2018-06-18 Thread Mckinnish, Randy via ARSList
Escalation on how to Run on Last Record, Only This email contains a link or attachment. Please make sure it’s from a trusted source before you open the attachment or click on the link Hi folks, I’m hoping one of you will be able to assist me with what I’m trying to accomplish. My goal is to have

Help with Escalation on how to Run on Last Record, Only

2018-06-18 Thread Champagne, Susan
Hi folks, I'm hoping one of you will be able to assist me with what I'm trying to accomplish. My goal is to have Remedy send a notification message to the Service Desk whenever our e-mail service stops running. I'm working on an escalation where the Primary Form is "AR System Email Messages". My