Re: ITSM 7 OOtB emails

2007-08-21 Thread john rosquist
. NTE:NTG:NoOnCall_260_Indiv-PNPC NTE:NPC:CreateNTRecord_180_PNTI INT:FNDHPD:NPC:GetINCData_020 NTE:SHR:TranslateNotificationMessageINC1_100 < To: arslist@ARSLIST.ORG Sent: Tuesday, August 21, 2007 7:57:24 AM Subject: ITSM 7 OOtB emails ** Good morning folks, I've been looking into the proper way to mod

Re: ITSM 7 OOtB emails

2007-08-21 Thread Pierson, Shawn
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, August 21, 2007 4:57 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 OOtB emails ** Good morning folks, I've been looking into the proper

Re: ITSM 7 OOtB emails

2007-08-21 Thread Rick Cook
On Behalf Of Pierson, Shawn Sent: Tuesday, August 21, 2007 4:57 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 OOtB emails ** Good morning folks, I've been looking into the proper way to modify OOtB emails with ITSM 7. Specifically, I want to add some additional fields to the emails that a

ITSM 7 OOtB emails

2007-08-21 Thread Pierson, Shawn
Good morning folks, I've been looking into the proper way to modify OOtB emails with ITSM 7. Specifically, I want to add some additional fields to the emails that aren't sent by default. I tried going into SYS:Form Field Selection and added a variable, for example Phone Number, from the Incident