Re: ITSM 7.0 SLAs

Shawn, After you install SLM 7, you need to install the SLM ARS integration which will setup SLM Goal Types for any ITSM applications that you have installed. For example, if you have Incident Management installed, it will install the Incident Response Time and Incident Resolution Time Goal

ITSM 7.0 SLAs

Good morning all, This should be a simple question. We have the ITSM suite, but installed SLM last. What I am curious about is if there was supposed to be standard out of the box SLAs that apply to Incidents, Changes, etc. or if that has to all be built manually. I could have swore that it

Re: ITSM 7.0 SLAs

There are none out of the box. Sorry. Date: Fri, 6 Apr 2007 07:59:01 -0500From: [EMAIL PROTECTED]: ITSM 7.0 SLAsTo: [EMAIL PROTECTED] Good morning all, This should be a simple question. We have the ITSM suite, but installed SLM last. What I am curious about is if there was supposed to be