ITSM Multi-tenancy and people company restriction dilema

2011-05-13 Thread Andrew C Goodall
All, We have a dilemma with the current multi-tenancy design of ITSM (we're using ITSM 7.5.01). We require multi-tenancy for multiple operating companies to restrict access of IT support staff members from seeing incidents in another operating company. However, by implementing multi-tenanc

Re: ITSM Multi-tenancy and people company restriction dilema

2011-05-13 Thread Robert Heverley
Hi Andrew, We are currently experiencing the same issue and cannot seem to find an easy work around. It is All or Nothing with no in between. I hope someone out there can provide us with something. Robert On Fri, May 13, 2011 at 11:15 AM, Andrew C Goodall wrote: > ** > > All, > > > > We have a

Re: ITSM Multi-tenancy and people company restriction dilema

2011-05-13 Thread Roger Justice
. -Original Message- From: Robert Heverley To: arslist Sent: Fri, May 13, 2011 3:28 pm Subject: Re: ITSM Multi-tenancy and people company restriction dilema ** Hi Andrew, We are currently experiencing the same issue and cannot seem to find an easy work around. It is All or Nothing with no

Re: ITSM Multi-tenancy and people company restriction dilema

2011-05-13 Thread Easter, David
On Behalf Of Roger Justice Sent: Friday, May 13, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Multi-tenancy and people company restriction dilema ** My question would be. If they cannot see Incidents for other companies why would they be creating Incident for another company. One of

Re: ITSM Multi-tenancy and people company restriction dilema

2011-05-16 Thread Pierson, Shawn
employees. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, May 13, 2011 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Multi-tenancy and people company restriction dilema