Re: Import into HPD:HelpDesk ARS 6.3

2008-05-16 Thread Heinzel, Jamie
: Re: Import into HPD:HelpDesk ARS 6.3 ** I have an older version of HD but one example of a filter name is SHRH:SHR-SubmitConsolidated. You find one under SHRT: and SHRTC: You'll find the fields on the consolidated form that are created when a new record is first created. I think you might

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-15 Thread Heinzel, Jamie
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, May 14, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** If you can use web-services, you can also use the standard OOB Web

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-15 Thread Susan Palmer
www.itprophets.com -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Heinzel, Jamie *Sent:* Tuesday, May 13, 2008 1:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 No this is going

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-14 Thread Sanford, Claire
gig on DB server Claire From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** Thanks for all

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-14 Thread Robert Molenda
server Claire -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Heinzel, Jamie *Sent:* Tuesday, May 13, 2008 1:45 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 ** Thanks

Import into HPD:HelpDesk ARS 6.3

2008-05-13 Thread Heinzel, Jamie
I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn't seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they

Re: Import into HPD:HelpDesk ARS 6.3 (U)

2008-05-13 Thread Hennigan, Sandra H CTR OSD-CIO
PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Import into HPD:HelpDesk ARS 6.3 ** I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-13 Thread Rick Cook
The support console is sourced in the SHR:ConsolidatedList form. You will need to look at the workflow that pushes to there when a Help Desk record is created, and ensure that workflow fires when you import your tickets. Rick On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie [EMAIL PROTECTED]

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-13 Thread Phil Murnane
Jamie: What version of Help Desk are you on? Thanks, --Phil - Original Message From: Heinzel, Jamie [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, May 13, 2008 10:01:18 AM Subject: Import into HPD:HelpDesk ARS 6.3 ** I’m looking for some assistance in importing from a csv

Re: Import into HPD:HelpDesk ARS 6.3 (U)

2008-05-13 Thread Heinzel, Jamie
@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 (U) UNCLASSIFIED Does you import set the SCHEMA fields? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-13 Thread David Charters
Have you tried using the ITSM data imort tool? Sent from my Verizon Wireless BlackBerry -Original Message- From: Phil Murnane [EMAIL PROTECTED] Date: Tue, 13 May 2008 10:17:28 To:arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** Jamie: What version

Re: Import into HPD:HelpDesk ARS 6.3 (U)

2008-05-13 Thread Decou, Candace M
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 (U) I suppose it would have helped to attach what I'm mapping currently. Thanks in advance, Jamie -Original Message

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-13 Thread Scott Parrish
: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 13, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** The support console is sourced in the SHR:ConsolidatedList form. You will need to look

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-13 Thread Heinzel, Jamie
profiles and tickets are part of it. Jamie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, May 13, 2008 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-13 Thread Scott Parrish
_ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie Sent: Tuesday, May 13, 2008 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 No this is going to be an ongoing process. I'm still trying to figure out

Re: Import into HPD:HelpDesk ARS 6.3

2008-05-13 Thread Heinzel, Jamie
@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 Jamie, Without knowing all of the ins and outs of your environment and exactly what you are trying to do it's hard to say what the best route may be, but if it were me, I would probably create a Display Only staging form with just the fields