: Re: Import into HPD:HelpDesk ARS 6.3
**
I have an older version of HD but one example of a filter name is
SHRH:SHR-SubmitConsolidated. You find one under SHRT: and SHRTC:
You'll find the fields on the consolidated form that are created when a
new record is first created. I think you might
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Wednesday, May 14, 2008 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3
**
If you can use web-services, you can also use the standard OOB Web
www.itprophets.com
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Heinzel, Jamie
*Sent:* Tuesday, May 13, 2008 1:40 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Import into HPD:HelpDesk ARS 6.3
No this is going
gig on DB server
Claire
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie
Sent: Tuesday, May 13, 2008 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3
**
Thanks for all
server
Claire
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Heinzel, Jamie
*Sent:* Tuesday, May 13, 2008 1:45 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Import into HPD:HelpDesk ARS 6.3
**
Thanks
I'm looking for some assistance in importing from a csv into
HPD:HelpDesk to create tickets as part of a batch process when a new
user is set up. I have the import working, but it doesn't seem that the
tickets are showing up in Remedy User. They show up if I do a search for
open tickets, but they
PROTECTED] On Behalf Of Heinzel, Jamie
Sent: Tuesday, May 13, 2008 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Import into HPD:HelpDesk ARS 6.3
**
I'm looking for some assistance in importing from a csv into
HPD:HelpDesk to create tickets as part of a batch process when a new
user is set up. I
The support console is sourced in the SHR:ConsolidatedList form. You will
need to look at the workflow that pushes to there when a Help Desk record is
created, and ensure that workflow fires when you import your tickets.
Rick
On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie [EMAIL PROTECTED]
Jamie:
What version of Help Desk are you on?
Thanks,
--Phil
- Original Message
From: Heinzel, Jamie [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 13, 2008 10:01:18 AM
Subject: Import into HPD:HelpDesk ARS 6.3
**
I’m looking for some assistance in importing from a
csv
@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3 (U)
UNCLASSIFIED
Does you import set the SCHEMA fields?
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-602-2525 x248
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From
Have you tried using the ITSM data imort tool?
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Phil Murnane [EMAIL PROTECTED]
Date: Tue, 13 May 2008 10:17:28
To:arslist@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3
**
Jamie:
What version
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie
Sent: Tuesday, May 13, 2008 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3 (U)
I suppose it would have helped to attach what I'm mapping currently.
Thanks in advance,
Jamie
-Original Message
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, May 13, 2008 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3
** The support console is sourced in the SHR:ConsolidatedList form. You
will need to look
profiles and tickets are part of it.
Jamie
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Tuesday, May 13, 2008 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heinzel, Jamie
Sent: Tuesday, May 13, 2008 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3
No this is going to be an ongoing process. I'm still trying to figure out
@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3
Jamie,
Without knowing all of the ins and outs of your environment and exactly
what you are trying to do it's hard to say what the best route may be,
but if it were me, I would probably create a Display Only staging form
with just the fields
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