Incoming Email Attachments Question (Non-template)

2009-04-15 Thread YHK
Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update the work info for the appropriate Incident, which I have all working now. However, customer's are allowed to email

Re: Incoming Email Attachments Question (Non-template)

2009-04-15 Thread Tony Worthington
Attachments Question (Non-template) Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update

Re: Incoming Email Attachments Question (Non-template)

2009-04-15 Thread YHK
yozarsl...@gmail.com To: arslist@ARSLIST.ORG Date: 04/15/2009 02:15 PM Subject: Incoming Email Attachments Question (Non-template) Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Hello all, I'm trying to setup where a customer can

Re: Incoming Email Attachments Question (Non-template)

2009-04-15 Thread Tony Worthington
Try connecting to the mailbox the same way the server is (imap) -- do you see the attachments on the messages? From: YHK yozarsl...@gmail.com To: arslist@ARSLIST.ORG Date: 04/15/2009 02:26 PM Subject: Re: Incoming Email Attachments Question (Non-template) Sent by: Action Request System

Re: Incoming Email Attachments Question (Non-template)

2009-04-15 Thread Eli Schilling
Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Wednesday, April 15, 2009 12:15 PM To: arslist@ARSLIST.ORG Subject: Incoming Email Attachments Question (Non-template) ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I

Re: Incoming Email Attachments Question (Non-template)

2009-04-15 Thread YHK
:* Wednesday, April 15, 2009 12:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Incoming Email Attachments Question (Non-template) ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received

Re: Incoming Email Attachments Question (Non-template)

2009-04-15 Thread Tony Worthington
: Incoming Email Attachments Question (Non-template) Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Tony, was trying from my outlook the whole time and noticed all my incoming emails from my outlook had a single .eml attachment. For giggles, I forwarded one

Re: Incoming Email Attachments Question (Non-template)

2009-04-15 Thread YHK
...@gmail.com To: arslist@ARSLIST.ORG Date: 04/15/2009 02:50 PM Subject: Re: Incoming Email Attachments Question (Non-template) Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Tony, was trying from my outlook the whole time and noticed