@ARSLIST.ORG
Subject: Re: Info on setting up
Avaya CTI with Remedy
Alex,
Do you have Java developers that are familiar with the telephony interface and
Remedy Java APIs?
Matt
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf
**
Is it possible with DDE?
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Angus Comber
Sent: Sunday, July 16, 2006 6:21
PM
To: arslist@ARSLIST.ORG
Subject: Re: Info on setting up
Avaya CTI with Remedy
Use what expertise
:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Thursday, July 13, 2006 2:01
AM
Subject: Re: Info on setting up Avaya CTI
with Remedy
**
Alex,
We integrated using a custom app that is telephony aware and uses the API to
speak with Remedy
slist@ARSLIST.ORG
Sent: Friday, July 14, 2006 11:49
AM
Subject: Re: Info on setting up Avaya CTI
with Remedy
**
Alex,
Do you have Java developers that are familiar with the telephony interface and
Remedy Java APIs?
Matt
From: A
PM
To: arslist@ARSLIST.ORG
Subject: Re: Info on setting up
Avaya CTI with Remedy
So the next question is how can or will
this help me…?
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Matthew White
Sent: Thursday, July 13, 2006 7:05
PM
White Consulting, Inc.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Gray, Alexander
Sent: Thursday, July 13, 2006 3:24
PM
To: arslist@ARSLIST.ORG
Subject: Re: Info on setting up
Avaya CTI with Remedy
Did you use a COM object or
White Consulting, Inc.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Gray, Alexander
Sent: Thursday, July 13, 2006 3:24
PM
To: arslist@ARSLIST.ORG
Subject: Re: Info on setting up
Avaya CTI with Remedy
Did you use a COM object or
**
Did you use a COM object or DDE or neither?
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Matthew White
Sent: Wednesday, July 12, 2006
9:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Info on setting up
Avaya CTI with Remedy
know if you need more
info.
Matt
White Consulting, Inc.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Gray, Alexander
Sent: Wednesday, July 12, 2006
11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Info on setting up
Avaya CTI with Remedy
Alexander
Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 12, 2006 4:00
PM
Subject: Re: Info on setting up Avaya CTI
with Remedy
**
Angus
Basically I am
looking to pull the employee ID and company data that com
Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Angus Comber
Sent: Wednesday, July 12, 2006
4:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Info on setting up
Avaya CTI with Remedy
What exactly are you looking to do? Surely if you pop
a Remedy screen from
roups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 11, 2006 10:54
PM
Subject: Info on setting up Avaya CTI
with Remedy
**
Folks,
Need some info or help in setting
up CTI caller screen pops using the Avaya IVR system. Can you use DD
**
Folks,
Need some info or help in setting up CTI caller screen pops
using the Avaya IVR system. Can you use DDE and runmacro to make it happen or
any other way is fine too.
Thanks
Alex
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