Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, August 15, 2008 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem - RESOLVED - with
performance/troubleshoot tips because it's Friday
**
William, thanks for sharing thi
William, thanks for sharing this - it will probably help others at some
time.
Re: Lesson Three. Could you elaborate on the apps "helping" you by
changing the DB CLOB settings? This is disturbing.
Rick
On Fri, Aug 15, 2008 at 8:28 AM, William Rentfrow <
[EMAIL PROTECTED]> wrote:
> ** This one
This one was a proverbial hum-dinger to fix. It's an interesting
problem though so I'll go back through it.
Server: ARS 7.1 on Solaris with Incident Management 7.03, SLM 7.1,
normal ancillary apps such as AE, EE, MT, etc
4 MT servers on Solaris with Websphere/IBM HTTP server
The original probl
om: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Janie
Sent: Tuesday, August 12, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem
**
The Cleanup for "HPD:CFG Ticket Num Generator" is handled from the
'SYS:Application
T.ORG
Subject: Re: Major index problem
**
The Cleanup for "HPD:CFG Ticket Num Generator" is handled from the
'SYS:Application Cleanup' form. There is an entry in the form for
"HPD:CFG Ticket Num Generator" - most likely the retention period is 1
day, There is a
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Medsker
Sent: Tuesday, August 12, 2008 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem
I believe that the record is created with a value in one of the fields that
triggers a filter on the form that per
Rick Cook
Sent: Tuesday, August 12, 2008 11:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem
**
I think you're right.
On Tue, Aug 12, 2008 at 9:30 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
**
Anyone know what escalation? There's no escalation based dir
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Tuesday, August 12, 2008 11:24 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Major index problem
>
> **
> William, if memory serves, the
2, 2008 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem
**
William, if memory serves, the records in that form get flagged for
deletion after the Incident is created, and an Escalation deletes them.
Rick
On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow
<[EMAIL PROT
William, if memory serves, the records in that form get flagged for deletion
after the Incident is created, and an Escalation deletes them.
Rick
On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow <
[EMAIL PROTECTED]> wrote:
> ** We are having a fairly serious problem in IM 7.03.
>
> Sometimes - a
We are having a fairly serious problem in IM 7.03.
Sometimes - and with no consistency - users will get a "unique index
violation" error when creating an incident.
After extensive research I've found the following to be true:
1.) The error is valid.
2.) The error happens because the system is
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