Re: Modifying Field 112

2012-11-19 Thread Martinez, Marcelo A
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Monday, November 19, 2012 12:26 AM To: arslist@ARSLIST.ORG Subject: Re: Modifying Field 112 ** I would be careful with modifying field 1 on the OOB stuff. Validate that your workflow

Re: Modifying Field 112

2012-11-19 Thread Brian Pancia
*Subject:* Re: Modifying Field 112 ** ** ** I would be careful with modifying field 1 on the OOB stuff. Validate that your workflow is setting field 112 to what you want and that field Vendor Assignee Group is blank. Also, check your execution order on your workflow. The other

Re: Modifying Field 112

2012-11-19 Thread Martinez, Marcelo A
To: arslist@ARSLIST.ORG Subject: Re: Modifying Field 112 ** Marcelo, You need to validate what is actually stored in field 112. Why are you using a escalation? It seems that this would put an unnecessary load on the system and may not have your desired results. I would setup a filter that fires

Re: Modifying Field 112

2012-11-19 Thread Mueller, Doug
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, November 19, 2012 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Modifying Field 112 ** The reason I used an escalation was for the very reason you mentioned. Users normally call the help desk

Re: Modifying Field 112

2012-11-18 Thread Brian Pancia
Unrestricted Access. This will give them access to pretty much everything. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Saturday, November 17, 2012 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Modifying Field 112 ** Hi

Re: Modifying Field 112

2012-11-17 Thread Martinez, Marcelo A
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Saturday, November 17, 2012 1:25 AM To: arslist@ARSLIST.ORG Subject: Re: Modifying Field 112 ** Hi Marcelo, I think you will find that 112 is not the only dynamic access group used in ITSM

Modifying Field 112

2012-11-16 Thread Martinez, Marcelo A
Hello List, I need your help. In our previous ARS 7.1/ITSM 7.0.03, I had an escalation that ran against the HPD:Help Desk form every few hours and looked for a specific support group assignment (ie. Assigned Group = HR Group). If the HR Group was the assigned support group, then it would do a

Re: Modifying Field 112

2012-11-16 Thread Rod Harris
Hi Marcelo, I think you will find that 112 is not the only dynamic access group used in ITSM. From memory field 1 is also set to allow members of group 60900 to view data. This group is for the vendor support group. Check the permissions on 1 to confirm. Rod On Nov 17, 2012 9:08 AM, Martinez,