Colin:
To add a new field to notification message
text...one that is not already available on the menus
on the SYS:Notification Messages form's fields,
follow these steps (object names I have included apply
for adding a field from HPD:Help Desk form, i.e.
Incidents):
1)Add a record for the field
Rabi, thanks. I'll give it a try and let you know the results.
I had figured out some of the steps, but not all
Colin
ARS 7 ServiceDesk 7 MSSQL2005 Windows2003
Colin Chapman, UNCW
Phone: 910-962-7356
Email: [EMAIL PROTECTED]
-Original Message-
From: Action Request System
Colin:
cc: Dear Santa
My big wish for this christmas and future ones...until
we are not talking about ITSM 7 any more, is to be
able to make a statement about ITSM 7's notification
scheme that I subsequently do not have to retract,
change or add to.
I missed a key filter in last post (in #4), so
Sadly, I overreacted. That filter was already listed
correctly in the earlier post. Ah.
I retract my correction and I am taking some time off
from ARSLST. And stop reading what I already posted.
Dear Santa:
I am keeping my wish.
--- Rabi Tripathi [EMAIL PROTECTED] wrote:
Colin:
cc:
Rabi - since you are making your wish list for Santa can you please ask
Santa to make Notifications more data driven :-)
On 11/29/07, Rabi Tripathi [EMAIL PROTECTED] wrote:
Sadly, I overreacted. That filter was already listed
correctly in the earlier post. Ah.
I retract my correction
Rabi, good news.
I made the modifications per your steps on our development box and tests
are successful.
So I do hold you liable fo that :)
I do have a question though:
What significance, if any, does the Selection code value have in the
SYS:Form Field Selection record ?
I just used
Rabi, thanks for the prompt reply.
Yes, it is tricky - I can find the entries to modify in form
SYS:Notification Messages
- they have tags HPD-INC-AssigneeAssignment and HPD-INC-GroupAssignment
but customer phone number is not on the fields menu for the form
Colin
ARS 7 ServiceDesk 7
Rabi, this is great, thanks
Are you ready to post how to modify a notification in ITSM7 - or anyone
else ?
I found the docs that have been mentioned on the list, but none
say exactly what forms workflow to change in ITSM7 (SERVICE DESK 7).
For example, I am currently needing to add the Customer
Colin,
Modifying notification text is rather easy. Just
modify the right record on form
SYS:NotificationMessages. No filter to deal with.
To find the right record to modify, you can use some
of the techniques from the original post.
It gets tricky if the field you are trying to add is
not on the
Old subject was Re: Roles in Incident Management 7.x:
App doesn't match the doc other tidbits
A lot has been said recently about notifications in
ITSM 7, so I will try to summarize what I know here.
This one is about modifying notification preferences
or disabling a notification altogether. I
I found out from Remedy today that if you create a custom notification from
the People Form and then you shut it off in the SYS:Notification Messages it
will still fire. I find this very odd, but it is working as designed.
-Original Message-
From: Action Request System discussion
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