damage caused by any virus transmitted by this
email.
From: Joe DeSouza
[mailto:joe_rem[EMAIL PROTECTED]
Sent: Tuesday, July 18, 2006 4:34
PM
Subject: Re: OT:How many
Administartors does it take ?
Through my personal experience there are broadly 2 factors
on customization
We use a customised Helpdesk and have over 700 support staff, 3200
sites and log in excess of 30 cases per year in helpdesk alone. AR
has multiply plugins, including DEXTERRA, Altiris, internal LDAP, and
links to numerous external vendors using EDI and external reporting to
COGNOS.
The over h
emedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.
- Original Message From: Will Du Chene <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, July 18, 2006 3:49:25 PMSubject: Re: OT:How many Administartors does it take ?
The only answer that I thin
**
You are still providing too little information. If you're just doing maintenance Admin work, then one. The number of tickets doesn't matter that much in that situation. You are not providing version info but I'll assume 6+ so if you want to archive it's automated. Are the tickets all in one
**
Tom,
I was the admin for our team, and we were dealing with around 200 tickets per day, ie. 1000 per week, 4k per month, etc.
As others have said, its more a question of what you are wanting to do with the system, rather than the number of tickets. Once its in place and running, you can alm
ay, July 18, 2006 10:32 AMTo: arslist@ARSLIST.ORG
Subject: Suspected Spam: OT:How many Administartors does it take ?
**
Hello All,
I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system.
The type of shops I would lik
Will,
I would also add to your answer that it depends on how many changes to
the applications are expected over time too.
If the application is customized and "set in stone" then consultants
can be brought in for a few weeks (ok, maybe a few months the buisness
does not really already know what
The only answer that I think of is: it depends.
The number of administrators and/or support staff is going to depend upon
what you intend to do with the product once you have it installed. Are you
planning on integrating it with existing systems? What are your support
hours going to be like? What
**
OK let me try this again with the correct figures.
I would like to find out on the average about how many ARS Administrators are needed to maintain a modified out of the box Help Desk system.
The type of shops I would like hear from are ones that create 250,000- 300,000 tickets per year wit
**
Tom,
Do you really mean 800-1000 tickets / month? Are you defining users as those people actually doing the Remedy work, submitting, resolving etc., as opposed to customers calling with issues? Are you doing continuous customizations to your modified out of the box HD or plan on just leaving
27;Souza
Remedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.
- Original Message From: Tom Hamill <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, July 18, 2006 1:32:20 PMSubject: OT:How many Administartors does it take ?**
Hello All,
I would like to f
**
One.
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tom
HamillSent: Tuesday, July 18, 2006 10:32 AMTo:
arslist@ARSLIST.ORGSubject: Suspected Spam: OT:How many
Administartors does it take ?
**
Hello All,
I would like to find
AIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: OT:How many Administartors does it take ?
Date: Tue, 18 Jul 2006 13:32:20 -0400
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**
Hello All,
I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system.
The type of shops I would like hear from create 800 - 1000 tickets per year with about 175 consecutive users.
Thank You for you help,
Tom
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