Oncall notification systems

2011-07-26 Thread Thad Esser
Hi, I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for Remedy. Does anyone have suggestions of other products to investigate for this type of functionality? This is a very early exploratory question to the list, so I don't have any hard requirements yet - just l

Re: Oncall notification systems

2011-07-26 Thread Andrew C Goodall
p.com <http://www.jcp.com/> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, July 26, 2011 2:59 PM To: arslist@ARSLIST.ORG Subject: Oncall notification systems ** Hi, I'm awa

Re: Oncall notification systems

2011-07-26 Thread Jason Miller
We have been using HipLink for years. We have built all of our on call workflow within Remedy and only use HipLink for the notification piece (SNPP/SMTP). One really nice feature is that you can have a fall back method. We used to have a modem in case our server's network connection was lost. I

Re: Oncall notification systems

2011-07-26 Thread Thad Esser
ser > *Sent:* Tuesday, July 26, 2011 2:59 PM > *To:* **arslist@ARSLIST.ORG** > *Subject:* Oncall notification systems > > ** ** > > ** > > Hi, > > > > I'm aware of AlarmPoint (now xMatters) as an optional paging/notification >

Re: Oncall notification systems

2011-07-26 Thread Gidd Calden
ssage- From: "Thad Esser" To: arslist@arslist.org Date: 07/26/11 12:59 Subject: Oncall notification systems ** Hi,   I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for Remedy. Does anyone have suggestions of other products to investigate for thi